Customer Service General Manager

RESUME

Gregory Cornell Turner

P.O. Box **** – Sun City Center, FL 33571

Phone: 810-***-**** -- E-Mail: *****@***.***

Seeking an opportunity of continued growth and development within Customer Service. Bringing 16 years of Customer Service and Public Relations skills to an organization yielding positive resolutions.

WORK EXPERIENCE:

General Manager

Mod Wash Car Wash – Port Charlotte / Brandon, FL

May 19th, 2024, to Present.

Responsible for overseeing daily operations, Opening, Closing and Customer Service and Sales

Worked with team for personal development for quality work performance, Safety protocols and professional work ethics.

Performed maintenance requirements and operations reporting on a daily, weekly and monthly basis as required. Financial reports and maintaining Labor Cost to projections.

Maintaining control of operating costs, labor, supplies while producing a Quality Wash Service

Other responsibilities included onboarding of new employees, following processes for maintenance servicing, safety and legal reporting, and handling customer claims and concerns. I am very good with customer relations and interaction.

Maintain a clean safe and friendly environment and easy to do business with atmosphere.

Perform physical repairs to equipment and facility when possible.

Customer Service Manager

Auto Zone – Ruskin, FL

August 12th, 2023 to May 18th, 2024

Responsible for Customer Service and Sales. Utilizing computer system for vehicle parts locating

Opening and Closing of the store location. Balancing and reconciling cash and auditing.

Inventory Control, stocking automotive parts and performing audits of parts available.

Assisting customers with installation of batteries, wiper blades and light bulbs

Performed in store audits of cash and inventory. Maintained a clean and safe environment for customers shopping and service.

General Manager / Assistant General Manager

Woodie’s Wash Shack – Wimauma / Riverview, FL

May 19th, 2021 to June 26th, 2023

Trained and coached staff on a regular basis with focus on three areas: Quality customer service, Quality Customer Sales and always maintaining a cleanliness at our facility.

Supervised staff along with identifying and resolving customer concerns and issues.

Utilizing computer systems for tracking wash performance, staffing performance, cost and operating expenses. Banking and servicing customer payment stations.

Met budgets with company growth and performance projections, exceeded many projections

Exceeded monthly targets with sales, memberships, customer service (google reviews) and safety

Ensured equipment maintenance was preformed as scheduled.

Administrative duties, works schedules, labor control and managing payroll budgets

Overseen total operations of the wash facility.

General Manager

Clean Machine Car Wash / Clean Streak Ventures LLC – Lakeland, FL

August 1st, 2020 to May 10th, 2021

Managed one of the two highest volume facilities within the company, washing over 200,000 vehicles per year

Collection, counting, reconciliation and all banking.

Drover revenue and growth by following company procedures and guidelines.

Ensured smooth operations at the wash with staffing, excellent customer service with the development of personnel

Opening and closing of facility and developing staff. Equipment maintenance and facility maintenance was all team responsibility.

Performed repairs and followed preventative maintenance schedules, wash tunnel, vacuums and vending equipment.

Maintained a Clean and Safe environment for customers and staff. Compliance with all Covid – 19 operating guidelines.

Promoted to General Manager – Bay Breeze Car Wash

Trinity Investment Group – Lakeland, FL

February 15th, 2015 to July 31st, 2020

Oversaw daily operations of the car wash facility. Opening and closing of facility.

Recruitment, retention and development of staffing and meeting the Key Metrics of operations

Responsible for proper staffing, labor control, equipment and facility maintenance.

Banking and cost control. Meeting P&L requirements.

Established Health and Safety protocols Necessary to remain Open during the Pandemic yielding ZERO employee time off due to illness. With safety measures in place, we had Zero contractions.

The facility was second highest volume location held by Trinity Investment (only second the North Lakeland facility). Both locations were sold to Clean Streak Ventures July 31st, 2020.

Greatest HONOR: Writing the Book “Job Instructions” on How Express Car Washes should develop personnel in the Three Key Positions. CWO, Car Wash Operator, CSA, Customer Sales Associate, PLA, Parking Lot Attendant. To Date, all that have followed (new washes) have Complied.

Customer Service Greeter – Facility Manager of First Express Car Wash and Lube

Trinity Investment Group LLC – Bay Breeze Car Wash & Lube – Lutz, FL

August 12th, 2008 to February 14th, 2015

Managed a cohesive united team in a clean fast paced environment.

Administered Opening and Closing procedures for both the Car Wash and the 10 Minute Oil Change facility. The First Express wash for Trinity Investments.

Hired, trained and developed team members. Evaluated their performance to recommend employee promotions. Created the position of Facility Manager of which I was promoted into.

Developed marketing plans and assisted in growing new business in the community

Following Key Metrics and Developing people with providing Exceptional Customer Service was the mission.

Care Provider to Parent

Cancer Patient – Flint, MI

October 15th, 1999 to December 1st, 2007

TRW Automotive

Production Assembly Worker – Stability Control Systems - Fowlerville, MI

January 2001 to December 2006

Owner / Operator

Real Estate Investments, Single and Multiple Family Dwellings – FL, OH and MI

January 1978 to December 2006

Licensed Mortgage Broker and Loan Officer

Mortgage Industry – State of Florida

Hillsborough, Sarasota, Broward and Miami Dade Counties

January 1991 to December 1999

Production Supervisor

Ken Mac Gillivray Buick Dealership / Recruited to General Motors Corporation – Production Supervision 6th Level

July 1974 to December 1981

Education

Flint Northwestern High School – Flint, Michigan, USA

Certifications and Licenses

Mortgage Brokerage License / Loan Officer Certification

1-20-2025/gct:1422

Contact this candidate