Technical Support Data Center

Professional Summary

Results-driven operations and IT professional with over 21 years of experience in technical support, procurement, data center operations, and leadership. Recognized for optimizing processes, ensuring safety compliance, and delivering impactful results in high-pressure environments. Skilled in inventory control, customer service, training, and fostering team collaboration. Amazon Ambassador and Safety Committee Member with a track record of excellence.

Certifications

Technical Skills

Professional Experience

FC Associate I Non-Inventory & Procurement Support Ambassador Safety Committee Member

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Amazon

based on purchase orders.

business continuity.

System Operator / Document Specialist -

Geico

Enrique Corea

571-***-**** *********@***************.*** 13705 Kenslow Ct, Dale City, VA 22193

• TestOut Security Pro (ID: 6-2C6-DQREK)

• TestOut PC Pro (ID: 6-2C6-K8SPH)

• NACF IXD Jam Clear Learning Plan Certificate

• GTDR Certification

• WHS PIT Safety Rules Confirmation Certificate

• PIT Certification

• Operating Systems: Linux, Unix, Windows Server, Windows OS

• Networking: Structured cabling, fiber optics, network setup & monitoring

• Scripting: Bash, Shell, PowerShell

• Software & Tools: Microsoft 365, Active Directory, Coupa, Zebra RFID, Remote Desktop

• Hardware: UPS systems, server racks, diagnostic tools Nov '23 Present

Woodbridge, VA

Guided non-inventory operations through the reception, inspection, & distribution of items, leveraging warehouse management software & barcode scanners while emphasizing data analysis, problem-solving abilities, & effective communication skills to uphold operational efficiency

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• Conducted cycle counts, & ensured continuous business operations to prevent shortages & uphold operational efficiency

• Enhance shipping accuracy to 98% by integrating Zebra RFID systems and improving tracking workflows.

• Conduct safety audits and promote compliance as a proactive Safety Committee Member.

• Mentor and onboard new associates as an Amazon Ambassador, guiding them on SOPs, safety, and role expectations.

• Troubleshoot conveyor belts, motors, and electrical systems, ensuring rapid resolution to avoid downtime.

• Utilize Coupa for procurement tracking, inventory updates, and spend analysis to Jun '02 Nov '23

Springfield, VA

Computer Operator -

BoatUS

Additional Experience

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Small Business Owner / Entrepreneur (Corea Technology)

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Restaurant Manager

Education

Bachelor of Science in Information Technology

Strayer University

Relevant Coursework: Cybersecurity, Operating Systems, Data Structures, Cloud Computing

Coursework in Computer Science

Northern Virginia Community College

• Processed high-volume documents with 100% accuracy and improved

• Oversaw enterprise data center infrastructure, maintaining 99.9% system uptime.

• Applied structured cabling techniques using Fiber Optic, CAT6, and Coaxial.

• Delivered remote IT support to end-users and managed Active Directory for access control. Jun '02 Jun '17

Springfield, VA

• Directed structured cabling and temperature-sensitive infrastructure monitoring for data centers.

• Automated customer statement generation via Bash scripting

• Performed OS repairs and supported 500+ users with IT troubleshooting and recovery solutions. Jan '02 Present

• Founded and managed a successful small business handling all operations, customer relations, marketing, and logistics.

• Streamlined daily operations through the implementation of digital tools and workflow optimization.

• Developed strong client retention and vendor relationships through reliable service and leadership. Jan '96 Jan '02

Tyson Corner VA

• Managed staffing, scheduling, and customer satisfaction in fast-paced restaurant environments.

• Supervised teams of 10–40 employees, oversaw inventory, and improved service delivery.

• Reduced food costs and improved team performance through leadership and efficient operations.

• Procurement by inspecting, receiving, and distributing items based on purchase orders.

• Maintained accurate stock levels using regular cycle counts and inventory systems.

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