Customer Service Support

ABIODUN TAIWO SAMUEL

Remote Customer Support Specialist

*** ******* ******, ****** ****, NJ 07307

646-***-**** **************@*****.***

Languages: English, Yoruba

Professional Summary

Versatile and tech-savvy Customer Service Specialist with extensive experience in remote and in-person support roles. Known for resolving customer issues quickly, handling high call volumes with professionalism, and fostering long-term client satisfaction. Brings a strong background in team leadership, sales support, and technical troubleshooting. Currently pursuing a Business and Marketing degree to further enhance strategic service skills. Core Skills

● Remote Customer Support

● Conflict Resolution & Problem Solving

● CRM & Call Center Platforms

● Customer Relationship Management

● Time Management & Multitasking

● Upselling & Sales Support

● Bilingual: English & Yoruba

Professional Experience

Capital One — Customer Service Team Lead

● Managed a team of representatives handling inbound customer inquiries related to credit cards.

● Resolved customer concerns related to billing, payments, and account access.

● Ensured high customer satisfaction and call quality scores through strong leadership and support.

Everise — Remote Customer Service Agent

● Delivered remote support for insurance and auto loan services.

● Assisted customers with policy information, applications, and billing questions.

● Consistently achieved performance goals in service quality and sales. Kings Pride Food — Retail Manager

● Supervised day-to-day operations in a fast-paced food service environment.

● Led a team of over 60 employees and ensured consistent customer service for 300+ daily patrons.

● Managed inventory, staff scheduling, and customer satisfaction initiatives. Dollar Tree / Stop & Shop — Cashier

● Processed daily transactions efficiently and accurately.

● Delivered friendly and helpful service to customers.

● Quickly resolved concerns and maintained a positive checkout experience. Local Sanctuary — IT Assistant (Tech Support)

● Provided basic technical assistance for daily operations.

● Assisted with hardware, software setup, and remote connectivity for staff. Education

New Jersey City University

Pursuing Bachelor’s Degree in Business & Marketing James J. Ferris High School

High School Diploma

Certifications & Awards

● Business Management Course Certificate

● Office Management Certificate

● ESL Award

● Scholarship Awards: York University (PA) & Saint Peter’s University

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