Support Technician It
Resume:
IT Support Technician
Certifications
Google Cybersecurity -
Coursera
Computer Systems Informational Technology (CSIT) - Aparicio Levy Technical College
EMPLOYMENT HISTORY
ORDER FULFILLMENT SPECIALIST -
FedEx
system for improved efficiency.
resolve complex shipping issues.
IT FIELD SUPPORT TECHNICIAN -
Brooksource
technical support to healthcare staff.
FLOOR TECHNICIAN -
Moffit
multiple areas.
team members.
CONTACT
PROFESSIONAL SUMMARY
Experienced IT Support Technician with
a strong background in troubleshooting,
computer repair, and project
management. Skilled in network
configuration, data entry, and problem-
solving. Demonstrated ability to
optimize IT processes, improve system
efficiency, and effectively mentor team
members. Proficient in Leadership,
Google Workspaces, Project
Management, Communication, Coding,
Microsoft Office, and more.
SKILLS
Network Security, Security Information
and Event Management (SIEM) tools,
Linux, Cloud Computing, Intrusion
Detection Systems (IDS), Python
Programming, SQL
Leadership, Google workspaces, Project
Management, Communication, Problem
Solving, Network Configuration,
STEVEN JEAN-FRANCOIS
Oct '24 Apr '25
Remote
Sep '21 Jul '22
Tampa, FL
Feb '23 Jan '25
Tampa, FL
Managed order processing operations, guaranteeing punctual delivery & precise inventory oversight to boost efficiency by 20%
•
• Reduced order errors by 12% through meticulous attention to detail and process improvements. Maximized warehouse efficiency by leveraging warehouse management systems to monitor & enhance inventory levels, leading to reduced returns & lowered warehouse costs
•
Enhanced overall satisfaction & retention by effectively addressing customer complaints, driving a 10% increase in customer satisfaction
•
Optimized order fulfillment processes, slashing processing time by 10% & significantly uplifting customer satisfaction levels with the introduction of a new tracking system
•
Headed effective teamwork initiatives in a high-volume environment, overseeing the delivery of an average of 200 packages daily
•
Oct '22 Nov '23
Tampa, FL
• Troubleshot 15-25 hospital computers daily, ensuring patient privacy and system functionality.
• Configured over 75 patient profiles, documenting tasks in Excel for accurate record-keeping. Collaborated with healthcare personnel to implement & troubleshoot computer systems, ensuring data accuracy improved by 15% & workflow efficiency by 20%, utilizing network troubleshooting tools
•
• Charted over 50 completed tasks and travel records, maintaining detailed logs. Handled maintenance & privacy of hospital computers throughout a wide area, ensuring the confidentiality of patient information
•
Effectively tackled daily workload, boosting efficiency by 30% for an extensive range of hospital computers utilizing IT healthcare software
•
Maintained meticulous documentation of completed tasks by utilizing Excel, a Ticketing System, & Database Management tools to ensure accurate task tracking
•
Meticulously configure patient profiles while adhering to privacy standards. Utilize Excel for comprehensive task documentation, ensuring accuracy and traceability.
•
Apr '19 Dec '22
Tampa, FL
Elevated patient safety & satisfaction levels in healthcare facility by enforcing stringent cleanliness & sanitation standards
•
Doubled healthcare facility sanitation standards while overseeing trainees & operating steam sterilizers for sterilization across multiple areas, ensuring stringent compliance & mentoring new team members
•
Revamped sanitation processes to boost productivity by 30% while ensuring adherence to HIPAA & OSHA regulations, all while mentoring new team members
•
**********@*****.***
9713 CYPRESS BROOK RD,
TAMPA, 33647
Steven Jean-Francois Profile
cleanliness.
EDUCATION
DIPLOMA
Wharton High School
Cultivated collaboration among trainees, instilling best practices in sanitation & sterilization techniques to enhance facility cleanliness
•
Implemented novel sterilization techniques, enhancing workflow efficiency by 15% through the adoption of steam sterilization processes
•
Tampa, FL
Contact this candidate