Customer Service Bottle
Resume:
PRISCILLA ZAYAS
******************@*****.***
SKILLS
My skills include being able to communicate in loud environments, maintaining a clean space, staying on task, multitasking, exceptional customer service, teamwork, maintaining a steady pace to fulfill timelines, having a bright smile no matter the day, coming with a positive attitude, and serving drinks!
WORK EXPERIENCE:
COFFEE RUSH
Barista & Barback
February 2019- October 2022
●My duties included preparing menu based beverages.
●My duties Included following company guidelines and superior customer service to uphold standards.
●Following instructed coffee orders while maintaining conversation with guest.
THE HENRY
Barback & Busser & Bar Juice Prep
November 2022 - April 2023
●As a barback I made sure to keep the area clean and tidy. Making sure that the bar was stocked and prepared for any rush.
●As a server assistant I was able to help out servers with their tables making sure to be on top of anything they may miss or need from me.
CHAMPANG LANES
Concierge/Host
April 2023 - November 2023
●My duties as a concierge were to keep a focus on incoming guests and direct them to the main room.
●My duties were to also maintain a clean environment with the servers, keep an open communication about tables, and stay organized!
DIMES CABARET
Cocktail Server
April 2024- May2024
●As a cocktail server I do bottle service and create a fun atmosphere for guests to feel more comfortable and happy with their purchase.
●As a cocktail server it is my duty to bring drinks over from the bar to guests, clean up tables, answer questions, and follow Arizona laws.
DIABLO ROOFTOP
Cocktail Server
July 2024- Present
●Rooftop Bar hospitality with great music and good cocktails creates the vibes for guests. As their server I choose to engage with introducing myself by keeping everything smooth, lighthearted, and attentive so that every person feels seen and heard, which helps the overall experience!
●My responsibilities look like making sure to stay prepped for any time of rush during shift; By stocking, cleaning, filling ice, rolling silverware. Asking to help others when I get a chance brings a lot of unity and teamwork. Maintaining a positive guest experience perspective and aiming for results of high sales, high tip-out, and a healthy environment to work in.
EDUCATION
MESA COMMUNITY college - Audio Production
MONTH 2018 - MONTH 2024
Audio Production is a passion of mine that creates a space for me to learn music theory, composition, and oral perception. I learn about the mechanics of audio and overall music making!
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