Operations Manager Quality Assurance

JOHN FULCHER

Lubbock, Texas ***** 619-***-****

*************@*****.*** linkedin.com/in/john-fulcher-operations SUMMARY

A dedicated and highly experienced Operations Manager specializing in the manufacturing sector, with a strong background in operations management, strategic planning, staff coaching and mentoring, budget management, staff coaching and mentoring, and quality assurance specializing in the blood / plasma donation sector. Emphasizes a mix of collaboration, efficiency, and accuracy to best manage a district’s needs in both the short- and long-term. Excels at providing support and resources to staff and customers alike to promote alignment with company objectives, address key issues, uncover new opportunities, and exceed key goals. Proven success in supporting sustained growth and market excellence via fully engaged leadership. Prioritization Metrics / Analytics Continuous Improvement Regulatory Compliance Strategic Partnerships Conflict Resolution Customer Service Safety Management Center Maintenance Collection / Processing Data Analysis Inventory Control

EXPERIENCE

OCTAPHARMA PLASMA, INC., 2009 – 2024

Regional Director - Remote 2019-2024 San Diego, California

• Directed operations for multiple locations within my region, achieving a consistent increase in year-over-year revenue.

• Developed and implemented novel strategic plans to align regional objectives with overall company goals, resulting in 25% improvement in operational efficiency.

• Maintained budget of $135M and managed operations for 8 locations.

• Led team of regional managers and staff, providing mentorship and guidance to drive performance and exceed KPIs.

• Implemented cost-effective measures to streamline operations and reduce expenses, leading to significant improvement in CPL.

• Conducted and facilitated regular performance evaluations and goal-setting meetings with direct reports to ensure alignment with company objectives and individual career development.

• Cultivated and maintained vital relationships with key stakeholders, customers, and partners to drive sales growth and enhance brand awareness across core regions.

• Won center of year awards for two separate locations by meeting objectives, cutting cost, and exceeding budgeted liters.

• Ensured adherence to all local, state, and federal regulations regarding plasma collection, handling, and distribution.

• Built relationships with community stakeholders and organizations to raise awareness about plasma donation benefits.

• Implemented and maintained quality control measures to ensure safety and efficacy of plasma products.

• Developed and managed regional budgets, ensuring cost-effective operations while maximizing profitability.

Senior Center Director, 2017-2019

• Grew Las Vegas to rank as No. 1 center in the fleet of 109 over a three-year span.

• Maintained CPL at or below budget of $14M. Analyzed and managed operational KPIs.

• Managed donor screening, plasma collection, plasma processing and all manufacturing records to maintain the highest production standards in accordance with federal and Nevada state regulations.

• Maintained strong HR relations with employees. Worked to interview, hire, and train employees. Managed and Maintained oversight and led 110+ employees.

• Maintained Nevada state regulations.

• Helped Meet and exceeded both weekly and monthly goals. Assisted Facilitated support for other additional locations centers as needed.

• Oversaw conflict resolution and coordination between staff and donors. Provided donor complaint assistance regarding resolution and closure.

• Managed donor screening, plasma collection, plasma processing and all manufacturing records to maintain the highest production standards in accordance with federal and state regulations.

• Assisted other centers as needed.

• Supported current regional director with coverage during absences.

• Provided donor complaint assistance regarding resolution and closure. Center Director, 2015-2017

• Responsible for donor screening, plasma collection, plasma processing and all manufacturing records to maintain the highest production standards in accordance with federal and California state regulations.

• Maintained CPL at or below budget of 10M. Analyzed and managed operational KPIs.

• Worked to interview, hire, and train employees. Supervised 70-plus+ employees.

• Facilitated facility and center maintenance and management.

• Maintained California state regulations.

• Helped meet and exceed both weekly and monthly goals.

• Oversaw conflict resolution, resolved conflicts between staff and donors for more efficient processes and delivered best-practices customer service.

• Managed donor screening, plasma collection, and plasma processing and all manufacturing records to maintain the highest production standards in accordance with federal and state regulations

• I acted as trainer for and trained new employees and current leadership at Octapharma Leadership Academy

ADDITIONAL EXPERIENCE

OCTAPHARMA PLASMA, Lubbock, Texas, Assistant Center Manager / Quality Assurance, 2009- 2015. Prepared center for FDA inspection of Anti-D donor program and responded to observations to best enabled center to pass inspection and obtain FDA license. Provided quality review of daily donor records and center logs for accuracy. and center logs. Reviewed unsuitable test results logs. Received, distributed, and followed through with SPE / RPR test results. Maintained thorough familiarity with federal and state regulations, FDA-approved standard operating procedure manual, OSHA, CLIA, EU, and cGMP. Conducted audit prep to include performance observations, DRF review, and center logs. Monitored and evaluated operations through department observations, including daily QCs.

Sprint Chicago Illinois 09/99 to 09/08

Store Manager

• Ensuring above 85% Customer Satisfaction scores month after month in my locations.

• Responsible for 5.5 million dollars of annual revenue through contract sales, by up-selling plans, phones accessories and upgrading equipment.

• Responsible for customer flow through the building (Annual customer traffic 25,000 plus): Run Weekly Meetings with employees to ensure complete understanding of sales, duties

• Responsible for managing payroll and expense budgets.

• Responsible for weekly scheduling and payroll processing for 12 staff members

• Provides effective coaching to all employees to ensure standards are exceeded.

• Independently prioritized and accomplished multiple management tasks within

• Established timeframes by effectively planning and managing workload Delegating Work, supervising subordinate leads and other associates. (Currently oversee Two Lead Retail Consultants, one Key holder and a staff of 12)

• Held positions on multiple teams: Guest Experience Team, Merchandizing.

• During my time at Sprint, I was promoted from Lead Sales Rep to Assistant Manager to Store Manager.

AT&T Texas 02/96 to 08/99

Assistant Manager

• Support yearly sales volume of 4.2 million dollars in our location.

• All aspects of inventory control: Inventory adjustments, RTV’S

• Interact professionally and effectively through verbal and written communication with our customers.

• Train, develop, manage and motivate a team through effective management.

• Independently prioritize and accomplish multiple management tasks within established

• Timeframes by effectively planning and managing workload, delegating work, Supervising, monitoring and directing other associates.

• Manage store merchandising presentation and layouts to maximize sales. Skills

• Outstanding interpersonal and customer service skills • Effective oral and written communication skills • Project Leadership • Retail Management • Detali oriented Leadership Academy Training facility leadership and guidance • Collaboration • Leadership Development • Tactical and strategic judgment • Recruiting and selecting ideal candidates • Training and Presentations • FDA and audit prep • Tracking and Trending Analysis • Supervising and Mentoring • Scheduling

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