Operations Coordinator Quality Assurance

Melissa Loza

Pico Rivera, CA ***** · 562-***-****· ***********@*****.***

SUMMARY

Equipped Operations Coordinator with great attention to detail and to professionally deal with internal and external personnel. Sound knowledge of administrative and clerical procedures. Quickly and calmly adapts to changing schedules and updates. SKILLS

• Operations Management

• Quality Assurance

• Customer Relations

• Warehouse Operations

• Customer Relationship Development

EMPLOYMENT EXPERIENCE

Jacmar Foodservice Distribution City of Industry, CA Operations Coordinator 07/2022- 03/2025

• Coordinated daily operation activities and assigned tasks to staff members.

• Prepared reports on performance, productivity, and project progress for management.

• Conducted training sessions for new employees on operational procedures.

• Pulled the orders, created pick sheets, allocated the lots as well as printed lots for orders.

• Received in the inventory as well as tracked the movement of lots and ensure stock levels are consistently updated in the system.

• Scheduled all appointments while maintaining and updating appointment calendars. Minuteman Food Distribution City of Industry, CA Operations Coordinator 05/2021-07/2022

• Coordinated daily operations activities and assigned tasks to staff members.

• Maintained accurate records of all operational activities.

• Conducted training sessions for new employees on operational procedures.

• Scheduled all appointments.

Target Pico Rivera, CA

Customer Service Representative 08/2001-05/2021

• Answered customer inquiries and provided accurate information regarding products and services.

• Answered incoming calls providing frontline customer support and assistance with product and service transactions.

• Developed strong customer relationships with customers by providing personalized assistance and support.

• Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.

• Provided excellent service to resolve customer complaints in a timely manner. EDUCATION AND TRAINING

El Rancho High School Pico Rivera, CA

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