Customer Service Agent

Location:

Posted:

April 12, 2025

Cathleen M. Johnson

Mobile 980-***-**** *********@*****.***

SEEKING:

Remote position

Skills & Abilities

MS Office proficient

Superior communication skills, written and verbal

Project Management experience

Excellent organizational skills

Experience

May 2022- December 2023 Remote

Arise.com – Disney Reservationist CTIS Charlotte, NC

Identify guest needs to achieve satisfaction

Met call handling metrics

Followed communication procedures, guidelines, and practices

Resolved customer inquiries, complaints and issues and general service requests

June 2019- March 2020 Sales Associate

Gabe’s, 8101 University City Blvd. Charlotte, NC

I have helped customers by answering questions and locating merchandise.

Greeted each customer and offered to assist them in providing excellent customer service.

July 2018 - January 2019 Call Center Advisor (ON STAR)

Concentrix, 1001 Claude Freeman Drive, Charlotte, NC

Communicated information to clients about products, value, and cost in a friendly and engaging manner.

Helped clients to resolve driving directions according to their needs.

inviting and encouraging client return visits.

July 2007 – April 2018 Sales Associate,

HomeGoods & Marshalls, Charlotte, NC

Maintained assigned area to store standards by setting up and monitoring proper ad signage and correct merchandise placement.

Drove sales by effectively upselling and cross-selling products to maximize profitability

Education

Fisk University, Nashville TN, BA Education

Cornell University Labor Relations, New York, NY

Human Resource Law Wachovia Corporation

IBM IDEAS AWARD