Customer Service Agent
Resume:
March 2023 - August 2023
Nov 2023 - 2025 March
Faith Vutlhari Sithole
** **** ****** ******** **** Johanmesburg 2001
079******* *************@*****.***
LinkedIn Faith Sithole
Objective
I seek challenging opportunities where I can use my skills to the success of the organization. Experience
Dr Mfikoe Surgery
Medical Admin
_ I used to work as a Medical Administrator. I was volunteering I used make phone calls to patients to confirm their bookings. I was Scheduling appointments for patients to see the Dr I was assisting patients with their queries.
I was checking Medical Aid funds and confirming with patients I was opening files for new patients.
I as saving patients details on the system for future if they come back. Tirhani Medical Centre
Medical Admin
I used to work as a Medical Administrator I was volunteering I was checking Medical Aid funds and confirming with patients I was scheduling appointments for patients to see the Dr I was filling in Laboratory forms for patients for further testing. I was calling medical aids department for verifications and funds for patients medical Aid Opening new files for patients
Savings patients informationcon the system
Making phone calls and receiving them.
Italk financial services
Outbound agent
I used to work as an outbound agent
I was Selling funeral covers to customers.
I used Pitch the products to customer in order to understand how the funeral cover works and it's benefits.
Doing application and saving them on the system
Handling objections
Making phone calls to customers.
Afrizan People's Intelligence (Multichoice)
Customer service agent
I work as a customer service agent
I assist customers with their queries through chat I handle ustomers transactions and billing after they made payments. And also checking proof of payments.
I do internet applications for customers
I create new customers profile and saving them on the system. I do Upgrading,Downgrading, Disconnecting and Reconnecting customer accounts. Escalating customer queries through emails. If we don't get solution on my side so I escalate for further assistance.
Solving customer queries. And give them solutions to their problem And make sure they are satisfied with my service.
2018
2021
2023
Education
Mbhanyele High School
Grade 12
Rostec FET College
Medical Secretary
N6
Skills Excell Training Institute
Call centre certificate
Skills
Communication skills, Listening skills, Ability to work under pressure, Adaptability skills, intrapersonal skills, Microsoft skills, Interpersonal skills.
Personal Details
Date of Birth : 000**********. (08August 2000)
Marital Status : Single
Nationality : South African
Religion : Christian
Gender : Female
Driving Licence : Code 10 C1
Reference
Bonolo Seeco - Afrizan People's Intelligence
Team leader
Contact this candidate