Service Representative Customer
Resume:
Deborah Diorio
** ****** ** ****** ** ***** Phone: 617-***-**** *************@*****.***
EXPERIENCE
Boston Super Tours / Diversified Auto 04/2015 - 12/2019
Customer Service Representative /
●Responsible for all sales of tickets
●Responsible for accurately and efficiently communicating with all clientele
●Responsible for swift and accurate replies to inquiring customers
●Effectively handles customer complaints and discrepancies, and forwards incident reports to management
ABCD East Boston Head Start 1/2005-04/2015
Family support worker/Receptionist
●Performed general office duties such as word processing, copying, faxing, mailings, etc.
●Maintained clients files
●Submitted all paperwork in a timely fashion
●Responsible for processing client documentation and archiving information
●Assisted team members as needed with daily data entry
●Prepared mail and courier deliveries; managed front office space
Merrill Corporation 02/2002–1/2003
Assistant Office Manager
●Managed daily shipping and receiving
●Assisted with copying and faxing of all legal documents
●Quality control
●Processed orders and paperwork in a timely and organized manner
●Regulated various department heads meetings/daily schedules
EDUCATION
Urban college of Boston
Human Services
Strive/Boston Employment Services INC.
Professional Development Training February 2002
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