Customer Support System Administration

OBJECTIVE

Young, dynamic, self-motivated IT enthusiast looking for the post of

Virtualization Engineer/ Systems Engineer in a growth-oriented organization that could provide me with a challenging opportunity for career development.

CAREER SUMMARY

Over 18 years of experience in IT System administration, Disaster recovery, Virtualization with expert exposure in VMware vSphere, VMware vSAN, VMware NSX-T, VMware Aria operation, VMware Site recovery Manager, Dell EMC Storage and backup, System Security, Azure Cloud, Customer support, Sales and implementation, WAN networking and Systems management. Hands on experience in Cisco UCS, IBM, HP, Fujistu, Lenovo Servers etc. Industry IT certifications like MCSE, VCP-DV, VCP-NV,CCNP, CCDA, CCNA Sec, ACE Sec, ISO27001 ISMS Internal Auditor Training and ITIL gives me confidence to take any challenging assignments in System administration or IT management SKILL SET

VIRTUALIZATION

VMware 5.0, 5.5, 6.0, 6.7, 7.0 and 8.0. VMware vSAN, VMware NSX-T, VMware Aria operation, VMware Site recovery Manager.

Design and implement VMware virtualization solutions to optimize infrastructure performance.

Disaster recovery planning, configuration and testing with SRM along with Dell EMC array based replication

Collaborate with cross-functional teams to integrate VMware technologies into existing systems.

Conduct performance tuning and capacity planning for VMware environments.

Lead troubleshooting efforts to resolve complex VMware infrastructure issues efficiently.

Mentor junior engineers on best practices in VMware administration and management.

Stay updated with the latest VMware technologies and industry trends through continuous learning.

Develop and maintain documentation for VMware configurations and operational procedures.

Implement security measures to protect VMware environments from vulnerabilities and threats.

Participate in agile development processes to deliver VMware solutions iteratively.

Analyze system logs and performance metrics to optimize VMware resource utilization

Lead, plan, and execute Hyper-V to VMware Migration vMotion, Storage vMotion, Fault Tolerance, and High Availability Network virtualization trough Vmware-NSX

SERVERS & OPERATING SYSTEMS

Windows 2019 Server, Windows 2016 Server, Windows2012, Windows 2008, Linux, Windows NT4 Server, Novel Netware. Expert knowledge in windows2016, 2012, Windows2008 and all Active Directory Concepts Able to configure DHCP, DNS, WINS and all related services Thorough knowledge in Win Group policy, Replication, Redundancy and DFS MESSAGING

Noufal

Murchandi

> Senior IT Specialist

> +974-********, 70753496

> **********@*******.***

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MS Exchange server 2016

CLOUD TECHNOLOGY

Office 365, Azure

PATCHMANAGEMENT AND MONITORING

Manage Engine and PRTG

SECURITY TECHNOLOGIES

Plan and configure enterprise infra structure system Security policy based concerned authority recommendation

Active Directory administrative tier model

Pass the Hash attack Mitigations

Password Randomization

Credential Tiering Model Adoption

Server hardening

White listing solution

File integrity solution

Group policy and Patch management

Experience in managing enterprise Endpoint Security Management with different vendors. VPN concepts on IPSec Suite, SSL VPN.

NETWORKING

Routers-Cisco ISR 3800, 2800, 1800, 3900, 2900, 1900, ASR 1000X. Switches- Cisco 6500, 4500, 3750, 3560, 2960, 3800 Routing Protocols: OSPF, EIGRP, BGP

L2 Protocols & FHRP: VSS, STP, VLANs, VTP, HSRP, VRRP, GLBP, MST Management using highly sophisticated tools like HP Open View, Manage Engine SOFT SKILLS

Strong leadership qualities.

Persistent project management capabilities.

ITIL process awareness.

Emotional stability under stressful condition

EXPERIENCE

2020 to Present

Amiri Diwan

Virtualization /System administrator

Implemented and administering entire private cloud infrastructure of Amiri Diwan.

Administering functions related to installation, implementation & evaluation of:

VMware 6.7 and 7.0, VMware Aria operation, VMware Site recovery Manager, Design, Administration, troubleshooting, Patching and maintenance.

Configuring and administering HA, DRS, FT, VMOTION and VDS. Use VMware lifecycle manager to create or edit baselines and baseline groups.

Maintain, upgrade, and implement improvements to the VMware ESXi infrastructure

Troubleshoots and resolves problems and monitors system performance. Provide day to day support of VMware infrastructure Page 3

Provide key technical consultation with major migration and transition programs

Design and develop operation procedures of VMware infrastructure for Operations team

Deliver Global standard installation guidelines for VMWARE environment implementation

ESXi O/S monitoring and management, Vcenter User administration Disaster recovery replication configuration and testing with VMware Site recovery Manager

Hyper-V to VMware conversion

Supporting system administrators Task based on the requirements 2018 to 2020

Woqod (Qatar Fuel)

System Administrator

Administering functions related to installation, implementation & evaluation of:

o VMware virtualization

o Active Directory total implementation / Administration 3000+ Users o Exchange Server Administration

o File Server Implementation /Administration

o Print Management system

o Windows Terminal Servers

o Patch Management System

o EMC Storage

o Backup

o Server Management IBM, HP, Fujistu and Sun

o PRTG Monitoring

o Milestone CCTV System

- Managing activities like user management/ server maintenance/ web server/ mail server; installing & configuring Server Operating Systems, Application Software, Anti-Viruses & Hardware

- Ensuring application of & compliance with the company’s policies in administration of IT Infrastructure / Facilities after review of new hardware and accessories

- Providing a common terminology leading to better communication and understanding of what needs to be done, narrowing the gap between management and IT personnel that is based on international standards.

- Assessing IT requirements of the organization in terms of software, hardware and other peripherals / products and handle procurement of the same

- Attending day-to-day hardware breakdowns; manage preventive maintenance of the Servers, by ensuring that hardware equipment function smoothly as well as control movement of computer equipment

- Meeting deadlines and Turnaround time without compromising quality norms and adhering to SLA

- Extending high-end technical support on various servers and ensuring high customer satisfaction

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- Managing customer service operations for rendering and achieving quality services.

Jan 2005 -2018

Kahraama(Qatar General Electricity and water Corporation). IT Specialist

> Servers Administration of Microsoft windows servers, Esxi host,Vcenter, File server, Print server DHCP, DNS, WINS -Microsoft SCCM, Kaspersky Endpoint Security Next Think Analytical System, WSUS, Cirtix zenapp,CitrixShare file,Kayako Helpdesk Management and Manage engine.

> IT Infrastructure - Ensuring application & compliance with the company’s policies in administration of IT Infrastructure/ facilities after review of New Hardware and Accessories

> Network Implementation and support: Implement network based on requirements and best practices. Troubleshooting LAN /WAN connectivity issues, software and hardware. Tracking problem, remediation, scheduling and coordination.

> Installation & Configurations - Assessing IT requirements of the Organization in terms of software, hardware and other peripherals/ products and handling.

> Supporting day to day issue with including preventive maintenances of servers Dec 2000 to Dec 2004

Digital Info Systems and Control

Network & System’s Engineer

> installing Configuring Windows Servers, Domains, DNS, DHCP, WINS and All Active directory related Services

> Active Participation in Designing, Testing of LAN and WAN networks for the major clients.

> Installing and configuring Cisco Routers Switches.

> Designing and Troubleshooting WAN/LAN.

> Troubleshooting of network connectivity problems with Cisco Routers.

> Configuring and troubleshooting Switching technologies such as STP, VTP & ETHER CHANNEL.

> Configuring and troubleshooting HSRP on Routers and switches.

> Responsible for delivery of qualified and detailed technical training at customer site and in-house.

> Providing consultation to external and internal customers on their training needs.

> Delivering product-related training on installation, operation, and preventive maintenance

EDUCATION

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M Sc. IT Master of Science in Information Technology (on going) B. Com Bachelor of Commerce, 1997-2000, University of Calicut. P D C Pre-Degree Course, 1995-1997, University of Calicut. S S L C Board of Public Examinations, Govt. of Kerala CAREER CERTIFICATION

Microsoft Certified System Engineer (MCSE)

VMware Certified Professional (VCP-DV)

VMware Certified Professional (VCP-NV)

Cisco Certified Network professional (CCNP)

Cisco Certified Network Associate (CCNA Security)

Cisco Certified Design Associate (CCDA)

Cisco Certified Network Associate (CCNA)

Palo Alto accredited configuration engineer (PAACE Security) Information Technology Infrastructure Library (ITIL) ISO27001 ISMS Internal Auditor Training

Diploma in Computer Hardware Engineering (National Institute of Engineering Technology – CDTE)

Advanced Diploma in Computer Applications & LAN Operation (National Institute of Engineering Technology – CDTE)

Advanced Course on Novel Network (At Digital Info systems & Control) Database Administration (SQLserver) (NIIT)

Advanced course on MS Exchange server (At SSI QATAR) REFERENCES

References are available upon request.

Contact this candidate