Project Manager Cloud Solutions

T E CHNICAL PROJECT MANAGER

DALIA REYAD

S U M M A R Y

Results-driven IT professional with over 15 years of leadership and technical expertise. Adept at managing complex technical projects, providing innovative data-driven solutions, and guiding cross-functional teams to success. Proven ability to design scalable cloud infrastructure, optimize performance, and align technology strategies with business goals. Committed to delivering exceptional client satisfaction through strategic planning, risk management, and technical excellence.

E X P E R I E N C E

PRINCIPAL CLOUD CONSULTANT May 2022 - Present

Self – Employed, Egypt

• Designed and implemented scalable cloud solutions, enhancing infrastructure efficiency by 30%..

• Delivered data analysis solutions utilizing cloud and AI services to optimize business processes.

• Conducted comprehensive infrastructure assessments, identifying cost-reduction opportunities.

• Trained end-users in leveraging new functionalities offered by the implemented cloud solutions.

TECHNICAL PRODUCT SUPPORT MANAGER Apr2019 - Aug 2019 aQrate Consultancy, Egypt

• Established a remote support center of excellence for Oracle Fusion Apps and Exadata.

• Partnered with sales teams to craft compelling proposals, driving client acquisition..

• Wrote and designed technical service proposals for the following: 1. Oracle Property Manager implementation in e-business suite. 2. Oracle Data Integrator upgrade to version 12c.

3. Provision of support services for Oracle E-Business suite and Oracle Technologies.

• Delivered post-migration support aimed at addressing any arising concerns and ensuring smooth operations for both newly onboarded clients as well as long-term engagements.

• Partnered with sales teams in crafting compelling proposals showcasing the value- added benefits offered by our services.

• Developed comprehensive product roadmaps, guiding cross-functional teams toward shared objectives.

• Delivered high-quality technical documentation to support sales, training, and client implementations.

ORACLE IMPLEMENTATIONS MANAGER Jan 2019 – Mar 2019 Taymiyah Microenterprise Services, Egypt

• Managed Oracle installations (R12, RAC, WebLogic) for core banking services..

• Developed and maintained detailed project plans, and schedules for EBS R12.

• Maximized performance by monitoring daily activities and mentoring team members.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Effectively communicated with employees, suppliers, and stakeholders to ensure alignment and progress toward established business goals.

• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

**********@*****.***

+201********* /

Cairo

https://www.linkedin.com/in/

ms-dalia-reyad-510b9020/

C O N T A C T

E D U C A T I O N

Certifications:

AWS Academy Chef Data

Officer 2023

AWS Partner Generative AI

Essentials (Business) 2023

AWS Academy Practical Data

Science 2022

AWS Certified Data Analytics

Specialty, 2022

Certified Scrum Master,

Alliance, 2019

Apache Hadoop Framework,

edx 2018

Leadership and management

for PM Practitioners in IT,

University of Washington,

2018

Infra cloud Technologies, Linux

Foundation, Edx, 2017

Certified agile PM, APMG,

2016

Cloud Computing Foundation,

Exin, 2014

ITIL v3 Expert, APMG 2013

Training, Oracle Database

10g/11g Performance Tuning,

Oracle University, UK 2014

and 2008

Training, Professional Project

Management from Amideast,

Egypt 2009

Training, Customer

Relationship Management,

Fujutsu, Egypt 2006

Oracle 10g Certified associate,

2006

Education:

Bachelor’s degree in computer science

Sadat Academy of Management

Science, Egypt 1995

T E C H N I C A L S K I L L S

Efficiency Optimization

Oracle Cloud Infrastructure

Oracle Integration Cloud (OIC)

Oracle ERP

Oracle Business Intelligence

Publisher ( BI Publisher)

Database Performance tunning

Fusion Middle ware Technologies

Microsoft / Oracle Integration

Identity access management

AWS cloud services

AWS ETL

AWS Glue

AWS storage /S3

Risk Mitigation and Avoidance

Agile Project Management

Data Engineering/Integration

Problem Solving

Big Data Analytics

Data Science /Machine Learning

Data Governance

Training & Mentoring

Infrastructure Analysis

Team Leadership

Negotiating Skills

Client Engagement

Stakeholder Management

E X P E R I E N C E

FMW ORACLE CONSULTANT / PROJECT MANAGER Nov 2017 – Dec 2018 Khwarizm / freelancing, Egypt

• Provided consultancy services and led implementation projects involving WebLogic Server and the SOA Suite.

• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team’s ability to deliver results. ORACLE TECHNICAL LEAD Feb 2015 –Nov 2015

Oracle, Giza, Egypt

• Reduced downtime in technical projects by outlining roadmaps with prioritization to achieve timelines while assisting GCS Managers with clusters to ensure proper handling of service requests.

• Maximized efficiency by coordinating the E-Business Support Clusters, extending the basic single-instance Oracle Database architecture for continuation of workflow performance.

• Mitigated risk exposure by maintaining and assisting customer managers in the global customer support across EMEA to ensure backups across multiple locations.

• Advanced employee integration by training and mentoring new hires staff to develop success skills to achieve initiatives in service and performance. PRINCIPLE TECHNICAL ENGINEER Sept 2014 – Jan 2015

Oracle, Giza, Egypt

• Resolved complex and highly escalated services requests by leveraging expertise as a Subject Matter Expert for EBS performance tuning and server related issue resolution.

• Strengthened relationships with clients by serving as a technical “go to” and point of resolution for top customers/critical accounts, troubleshooting and communicating complex information.

• Increased transparency into complex technical concepts for clients and service teams by writing and reviewing knowledge documents and White papers published on My Oracle Support.

• Demonstrated loyalty and commitment to customer needs via live webcast. SENIOR TECHNICAL ENGINEER Apr 2007 – Sep 2014

Oracle, Giza, Egypt

• Improved service request results by monitoring progress and escalating issues to appropriate IT teams while providing technical support and troubleshooting for ERP release 11i/R12/R12.2.

• Enhanced problem resolution strategies by integrating new methods based on client needs assessment.

• Pushed projects through the pipeline by monitoring the lifecycle of the scope of deliverables while also working closely with development and implementation managers to develop and test products.

Additional History

Applications developer / DBA Managing consultant Sep 1995 – Jun 1999 Kuwait

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