High School Customer Service
Resume:
EDUCATION
Associate in Applied Arts
KD College Conservatory of Film and Dramatic Arts - Dallas, TX February 2018 to May 2019 High school diploma in Education
H.G. SPRUCE HIGH SCHOOL - Dallas, TX August 2013 to May 2017 WORK EXPERIENCE
Store Manager, Delicious Candy Pickles Factory APR 2022 - OCT 2024 Works at store front, managing. Works at the State Fair of Texas as a vendor. Schedule workers and manage inventory
Solve customer problems and report to owner
Customer Service, AllianceRx Walgreens Prime Specialty (Remote) JUL 2020 - APR 2021 Scheduling patients their prescriptions to be delivered and ordered Talk on the phone and use a medical software, excel for shipping information and medication dictionary to know if I can handle the drug or transfer it to another site. Work with Excel, scriptmed, phones, scheduling
Project Coordinator, Nautilus Hyosung of America (office) MAY 2021 - APR 2022 Dispatching and organizing tech ATM task. This job was very admin-like and computer based.
Worked with emails and ticket system
Used WhatsApp to message techs in the field
Made sure the ATM matched files and numbers
Checked off everything the tech was sending and organized Ticket system was usually for seeing which tech was scheduled, what’s being rescheduled, which tech has arrived, canceled, or on the way to ATM Getting updates on the progress of the machine
Data Entry Clerk/ Analyst, Verizon (Hybrid Remote) JAN 2018 - JUN 2020 Going through files on Excel and downloading them through documents to be finalized as a PROMISE. This job is more of a back office work. Similar to 10 keys and entering alpha/numeric data We as analyst make sure that what the employee says is really a promise and we go through every script of a call
Analysts the script of a promise to actually be a promise to having a tech scheduled or your box should be deliver in 5 days or we will give you a call back
Files specialists use Excel, Documents, Word, Google Docs Securus Technologies (office) JAN 2017- JAN 2018
Inbound calls with customers
Submitting tickets, stamps, and funds from client to inmate account JPay system
40 to 60 calls a day
SUMMARY
Results-oriented. Seeking a position to apply expertise in implementing innovative solutions for simple or complex challenges. Proven track record of success in project management, problem-solving, and cross- functional collaboration. Adept at utilising technologies to optimise processes and enhance overall efficiency.
MICHAEL Address: WATSON
Phone:
Email:
Crandall, TX 75114
**************@*****.***
ADDITIONAL INFORMATION
•Management (5 years •Organizational Skills (5 years) •Editor (6 years) •Excel (6 years) •Powerpoint (10 years) •Customer Service (7 years)
•Microsoft Word (10 years) •Communications (20 years) •Writing Skills (20 years) •Filing (10 year) •QuickBooks (5 year) •Computer Networking (10 years) •Microsoft Windows (10 years) •Operating Systems (5 years) •Assistant Manager Experience (4 years) •Web Design (3 years) •Graphic Design (4 years) •Adobe Acrobat (4 years) •Adobe Illustrator (4 years) •Typing (20 years) •Accounting (Less than 1 year)
•Management Experience (4 years ) •10-Key (5 years) •Data Entry (2 years) •Google Docs (6 years) •Microsoft Excel (10 years)
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