QA Specialist

Shruti Pundir ( QA Specialist )

Toronto, ON +1-647-***-**** ************@*****.***

Professional Summary

** ***** ** ********** ** Software Testing with a solid understanding of Test Planning, Test Design, Test Execution, Coaching, Mentoring and Defect Reporting & Tracking

Experience in Testing client server & Web based Applications.

Excellent understanding of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Test Methodologies from project definition to post deployment documentation.

Experience in Waterfall and Agile (SCRUM) methodologies.

Experience working on e-commerce, finance, banking, retail, real estate and accounts payable domains.

Experience in Functional, Integration, Regression, System, Sanity, Smoke, GUI, Stress, Performance, Cross Browser and Platform, Release testing,

Browser compatibility testing, UAT, E2E, Automation, Defect tracking, management and reporting.

Experience working in database systems and SQL queries.

Well versed with Handling Elements in Selenium Web Driver. Writing Test cases using Element

locators, Web Driver methods, Java programming features and TestNG Annotations

Designed, Developed, Executed and Maintained automated Test Scripts using by BDD (Behavior

Driven Development) testing framework with Cucumber and Gherkin Language.

Experienced in using GitHub, SVN as a source repository system to share code within the office &

overseas team.

Testing Web Services: REST API requests using Postman.

Experience in SAP testing with 3.5+ years focused on SAP S/4HANA modules such as MM, SD, and WM.

Exhibited good analytical, problem solving and communication skills while working in a team-

based environment. Quick and self-learner with enthusiasm to learn new technologies

Core Competencies

Software Testing: Manual & Automated Testing, Test Planning, Test Design, Defect Reporting & Tracking

Methodologies: SDLC, STLC, Agile (SCRUM), Waterfall

Domain Expertise: E-commerce, Financial Services, Retail, Banking, Accounts Payable

Tools & Technologies:

oTesting Tools: Selenium WebDriver, TestNG, Postman, Microsoft Test Manager, HP ALM/Quality Center, JIRA, SAP S/4 HANA

oDatabase Management: Microsoft SQL Server, MS Access

oProgramming Languages: Java

oOther Tools: Bugzilla, JMeter, Workday, Splunk, Eclipse IDE, Confluence, Datadog,,Browser Stack

Education

Masters of Computer Applications

UP Technical University

Bachelor of Computer Science

Kurukshetra University

Work Experience

Sr. Quality Assurance Analyst

SSENSE April 2021 – October 2024 (3 Years 6 Months)

Projects: Assortment Planning, SAP, Pricing Engine, Warehouse, Buying Intelligent

SSENSE is a Montreal-based multi-brand retailer specializing in designer fashion and high-end streetwear, recognized for its fast shipping, easy returns, and exclusive collections.

Responsibilities:

•Mentored and guided teams in implementing quality-focused processes, including test case design, bug reporting, SLA compliance, test management tools(Jira), and Behavior-Driven Development (BDD) using Gherkin syntax.

•Provided expert insights on testing strategies, scope definition, test planning, test cases and effort estimation.

•Monitored adherence to bug SLAs and ensured the stability and consistency of QA environments.

•Actively participated in agile ceremonies to align testing efforts with sprint objectives.

•Executed testing for bi-weekly system updates/releases, ensuring high-quality deliverables. Conducted various testing types, including System, regression, UAT, production, API, sanity, functional, end-to-end, Mobile Testing and integration testing.

•Performed database testing for newly developed applications and microservices architectures.

•Logged and tracked software bugs, providing developers with detailed defect reproduction steps following established defect management protocols.

•Collaborated across multiple domains, including Product Catalogue, Assortment Planning, SAP, Pricing, Order Management, WMS, mobile testing on iOS/Android platforms and Inventory, to execute thorough integration testing on AWS Platform.

•Tested data flows with Data Mesh and validate data stored in S3 Buckets.

•Integrated test automation processes with CI/CD pipelines to enable continuous testing across SAP modules.

•Leveraged Datadog for automation in monitoring processes, enhancing system reliability and performance.

•Specialized in S/4 HANA Procurement and Logistics covering modules like PO, Inbound Shipments, GR, Invoice Management, WM,Sales Order, Credit Memos, Returns, Refunds,GL’s, Delivery Documents,reports and AP with a focus on end-to-end testing and validation.

•Led and collaborated with offshore teams -assigning tasks, monitoring progress, providing guidance, and addressing queries to ensure smooth and efficient workflows

•Involved in writing and executing test cases using Selenium WebDriver for Smoke Test, Functional Test and Regression Tests

•Involved in developing Data Driven framework using Selenium WebDriver, TestNG

Senior QA Specialist

Teranet June 2019 – April 2021 (1 Year 10 Months)

Project: UNITY

A cloud-based practice management platform designed for legal professionals, based on the Conveyancer.

Responsibilities:

Contributed actively to sprint planning, daily scrums, sprint reviews, and retrospectives within an agile framework.

Collaborated with agile development teams to successfully test and release web-based UNITY applications every three weeks.

Assisted the QA Lead in refining QA processes, providing input on regression testing strategies, evaluating QA tools, and recommending best practices.

Identified testing requirements and developed test plans, while also updating or creating detailed test procedures for various features and functionalities.

Streamlined QA documentation by creating templates and contributing to a comprehensive QA knowledge base for team members.

Conducted a range of testing activities, including regression, sanity, and functional testing, ensuring stability and functionality of new applications.

Performed database testing and crafted SQL scripts to validate backend functionality.

Logged and tracked software defects, providing clear reproduction steps and adhering to established defect reporting guidelines.

Assisted in formulating test plans and developing test cases for review and approval based on business and functional specifications.

QA Test Lead

Fiserv India Pvt Ltd April 2015 – September 2018 (3 Years)

Project: Portico (Credit Union Financial Products, USA)

A comprehensive financial product for Credit Unions in the U.S., providing a unified solution for Tellers to manage teller functions, lending, collections, ACH, payroll, contact management, cross-selling, administration, accounting, BSA reporting, account analysis, and marketing in a true Windows environment.

Responsibilities:

Led end-to-end testing activities across various product areas, ensuring consistent quality and timely project delivery.

Participated in project kickoff meetings and knowledge-sharing sessions with subject matter experts to align on product requirements and objectives.

Analyzed business requirements and design documents to produce accurate test estimations, Requirement Traceability Matrices, test plans, and test cases.

Specialized in testing and debugging complex GUI interfaces within multi-application environments.

Managed resource allocation and utilization, participated in weekly status calls, and tracked issues through resolution.

Created and presented key reports, including Summary Management Reports (SMR), Weekly Status Reports (WSR), Daily Status Reports (DSR), Test Completion Reports, and Health Check Metrics (HCM).

Conducted various testing types, including functional, integration, UAT, system, sanity, GUI, release, and regression testing to ensure comprehensive coverage during product updates.

Utilized Selenium for automated regression testing, developing test cases using element locators and Selenium WebDriver methods while executing tests and reporting defects.

Led functional, integration, and system testing for significant modules such as Commercial Lending and CTR.

Trained and mentored new QA engineers to enhance team skills and compliance with testing standards.

Conducted audits to ensure adherence to established quality processes and standards.

Oversaw test deliverables, managing the sign-off and validation process, reviewing artifacts, progress reports, change request management, and publishing monthly dashboards.

As Process Quality Controller (PQC), performed Final Inspection Reports (FIR) for deliverable artifacts.

Actively contributed to peer reviews of all testing deliverables, including test plans, test cases, and completion reports.

Managed team personnel information, performance, time tracking, payroll, and compensation using Workday.

Employed PMW and Clarity tools for task assignment, tracking, and reporting.

Experienced in IRS file verification, 2Line report verification, and year-end forms verification using the TPX Tool.

QA Analyst

Fiserv India Pvt Ltd April 2008 – March 2015 (7 Years)

Projects:

1.Portico (Credit Union Financial Products, USA)

2.Account Payable: A comprehensive integrated system for invoice processing, providing an efficient solution for managing a high volume of accounts payable invoices.

3.Various domestic e-commerce sites including Object of Design and Graphics Direct.

Responsibilities:

Analyzed Business Requirement Documents (BRD) and Functional Specification Documents (FSD) to gain a comprehensive understanding of business processes and system functionalities.

Developed detailed test plans, test scenarios, and test cases based on techno-functional documentation.

Managed multiple projects concurrently, prioritizing tasks based on project requirements and deadlines.

Collaborated closely with developers and business analysts (BAs) to align team goals, ensuring timely delivery while supporting fellow QA team members to meet deadlines.

Designed test cases to validate web-based GUI applications, ensuring compliance with user interface functionality and user experience standards.

Utilized traceability matrices to ensure comprehensive coverage of requirements and effective defect tracking.

Executed SQL queries to validate database operations and ensure data integrity.

Conducted a range of testing types, including functional, system, security, GUI, compatibility, cross-browser, regression, and database testing.

Logged, reported, and tracked defects with detailed documentation, retesting fixes to ensure resolution before closing issues.

Participated in weekly conference calls and status meetings to provide updates on progress and challenges encountered.

Prepared detailed browser compatibility reports to verify cross-platform functionality.

Key Achievements

As a Test Lead, successfully delivered three consecutive releases with zero defects and no Post-Delivery Defects (PDDs).

Led the Offshore Regression Testing team, expanding it from 4 to 15 associates, and assumed complete ownership of all regression testing activities.

Nominated as "Best Manager" in 2017.

Received numerous awards, including Best Team Player, VIP, Shining Star, and Level 1 through 4 recognition, along with consistent appreciation from senior management and business partners.

I have completed the ISTQB Foundation Level.

Work Status – Canadian Citizen

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