Help Desk It
Resume:
Kouros
Vala
https:/www.linkedin.com/in/kouros-vala
**********@*****.***
IT Manager and Systems Administrator with a broad expertise in Infrastructure & Technology, Business Applications, Software, Security, Compliance, Storage, Networking, Cloud, IT Help Desk, Automation, Workplace Operations, PMO, and Engineering who thrives in fast-paced organizations navigating significant opportunities with ambiguity requiring an optimistic approach with a results-oriented mindset.
Experience
APRIL 2022 – PRESENT
IT Manager / Ridecell
- Manage IT and Infrastructure; including, IT Help Desk, Google Workspace, Slack, Atlassian, LastPass, 1Password, Office365, Asana, ZenDesk, Salesforce, Workday, Sapling, Greenhouse, etc.
- Leading global IT efforts and initiatives to obtain and maintain security, risk, and compliance requirements on an annual basis; including, SOC2, AWS EC2, IBM Cloud, internal/external security audits, compliance, and vulnerability & penetration testing
- Driving global vendor and contract management with zero interruption to existing services
- Managing escalations with strong interpersonal skills to work effectively with cross-functionally with Teams, Operations, PMO, and Executive/C-level MARCH 2021 – APRIL 2022
Sr. IT Engineer Support / Infinera
- Administered IT Systems and managed Infrastructure for corporation; including Active Directory, AzureAD, Domain Controller, Group Policies, Office 365, Exchange, SharePoint, Single Sign-On, and more
- Enhanced and streamlined corporate on-boarding/off-boarding procedures for increased efficiency, security compliance, and integration (HRIS, ATS, Workday, IT Support Desk, Site Services
- Supervised IT Help Desk and triaged incoming requests with highest level of customer experience and satisfaction
MAY 2020 – MARCH 2021
IT Manager / MagLauncher
- Provided management and IT services for organization; including SaaS tool Administration, Office365, Email, on-boarding/off-boarding, networking, storage, security, hardware, facilities, ISP, monitoring, telecom and overall IT management
- Established new website and domain name servers (DNS)
- Procured and configured hardware and software to support office (printers, Wi-Fi, VoIP, etc.) 2
JANUARY 2016 – MAY 2020
Sr. IT System Administrator / Velodyne Lidar, Inc.
- Served as the Primary Software and Business Application Manager (Licensing, Account Management, User Accessibility and Mobile Device Management)
- Achieved successful implementation Atlassian, Slack, Office365 and Box
- Supported on-boarding and ramp-up of staff from 100 users to over 700 users
- Led the expansion of 5 new office locations within 5 years with full network connectivity MARCH 2009 – JANUARY 2016
IT/MIS Specialist / Velodyne Acoustics, Inc.
- Upgraded corporate Email hosting solution to Microsoft Office 365 Exchange Online
- Served as the sole administrator for corporate business application including: Windows Active Directory, Azure AD, Office 365, User Management, Email hosting solution, ERP, and PLM
- Managed procurement for IT hardware standardization and system modernization Education
SEPTEMBER 2021 – DECEMBER 2025
MBA / Santa Clara University, Leavey School of Business AUGUST 2005 – DECEMBER 2009
B.S. in Business Administration / San Jose State University 1st Minor: Economics
2nd Minor: Communication Studies
Certifications
Certificate, Project Management Professional (PMP), 2020
Certificate, SolidWorks PDM Administration, April 2019 Skills
IT Administration: Google Workspace,
Office365, Slack, Atlassian, AD, and Azure
IT Program Management and Strategy Leader
MS Windows, Apple OS, & Linux proficient
Software, SaaS, & Application Management
(Licensing, Procurement, EULA, and Renewals)
MS Windows, Apple OS, & Linux proficient
Network and Infrastructure Management
Asset Management and MDM
Create and audit Security and Compliance doc
IT Help Desk and Service Queue Manager
Executive & C-level Escalation Manager
IT, HR, and Facilities liaison for employee
on-boarding, off-boarding, training, etc.
Project Management and PMO Team Admin
Operation, Cross-functional, Legal Specialist
Business Automation and Data Analyst
System backup, disaster recovery, data loss
prevention, E-discovery, and fail-over
solutions
Contact this candidate