Engineering Manager Cloud Platform Engineer at Apple

ASHFAQ ARIF REHMAN

416-***-**** linkedin.com/in/ashfaqrehman ******.****@*****.***

Objective: Be part of a fast-paced organization where 20+ years working in IT Operations & Support Engineering will add value. Industry: Cyber Security, Financial Services, Telecommunications, Logistics & Supply Chain, Oil & Energy, Education Education: University of Houston - Texas, USA

- Bachelor of Science in Electrical Engineering with concentration in Computer Engineering Sheridan College - Toronto, Canada

- Python Web Developer Program

- Linux Operating Systems Program

- Database Implementation Program

- Data Science Program

Microsoft Certified Training

- Windows Server Automation and Administration, Microsoft Internet Services (IIS), Microsoft SQL Server

- Microsoft Certified Azure Fundamentals

Project Management Institute Training (PMI)

- Effective Communication and Influence Skills

Tools and Systems:

- AWS Services (VPC, IAM, ECS, ECR, EKS, CloudFormation, CloudWatch, SNS, SQS, EC2, S3, RDS, DynamoDB, Lambda)

- Web application environments (IIS, Apache, nginx, TCP/IP, SSL/TLS, HTTP/S, Certificates, DNS, routing, load balancing)

- Experience supporting various technologies (.NET, HTML, CSS, SQL, JavaScript, XML, LDAP, AD)

- Extensive experience collaborating with Solution Architects, Project Management Office (PMO), Infrastructure teams, Vendors and line of businesses in implementing new solutions and client on-boarding

- Source control (GitHub Enterprise, JFrog Artifactory, Bit Bucket, SVN)

- CI-CD (Cloudbees Jenkins Enterprise, Bash, Python, Groovy, PowerShell)

- Containerization & Orchestration (Kubernetes, Docker)

- DevOps and Agile Tooling (Jira, Confluence, Kanban, Sprint planning, Slack)

- Monitoring and Security (NewRelic, Rapid7, SNYK, Grafana, Graylog, Splunk, TLSHardening, SiteScope, OpsGenie, PagerDuty)

- Operating Systems (Linux, Windows Server, MacOS, VMS, IBM Z/OS)

- Architecture (Monolith, SOA, Microservices Serverless)

- Database (MySQL and MS SQL Server, NoSQL, Oracle PL/SQL, PostgreSQL), Reporting (SSRS, Cognos)

- ITIL (Incident, Change, Problem Management), ITSM solutions (ServiceNow, BMC Remedy)

- Business Continuity planning (High Availability and Disaster Recovery)

- IT Auditing and Compliance: (PCI, SOX, IPS, MPLS, VPN, CASL, Qualys, Venafi, CyberArk. SolarWinds, WireShark) Work Experience:

Cloud Operations Engineer / Site Reliability Engineer – www.watchguard.com 07/08/2019 – Present, WatchGuard Technologies, Canada 90 Burnhamthorpe Road West, Suite 1400, Mississauga Ontario, Canada WatchGuard is a fast-growing Seattle, Washington-based cybersecurity company. This role helps support/operationalize the next generation of security services designed for the WatchGuard Cloud (global multi-tier, multi-tenant security configuration, management & reporting platform with massive scale) with CI-CD in the AWS cloud. Responsibilities:

- Operate with a culture of business and customer centricity by maintaining WatchGuard’s SLA (reaching up to 99.999) for each service including incident response, problem management, capacity modeling, security management and service upgrades

- Work with globally distributed teams (in Engineering, Product Management & program management) to deliver on the priorities and commitments on behalf of the overall service operations organization in WatchGuard

- Make use of and enhance cloud delivery model (CICD) and work closely with R&D to make sure new features are reliable, easily deployable and support the requirements of the service in terms of scale and security

- Ensure that technical procedures (Installation, Configuration, Run Books) are documented and updated and are contributing to the maintenance of operational standards.

- Automate infrastructure services and system administration tasks wherever possible by implementation of a monitoring strategy to provide rapid feedback in the event of a service disruption and to provide diagnostics

- Assume Incident Commander role as part of On-Call rotation focusing on restoring system stability and root-cause resolution Senior Application Support Analyst – www.shaw.ca

09/17/2012 - 08/16/2019, Shaw Communications

630 3rd Avenue SW, Calgary Alberta, Canada

Shaw Communications is a leading telecommunications company serving millions of customers across Canada. This is key role is accountable for application support and infrastructure administration of a large portfolio of Enterprise Systems. Responsibilities:

- Support 100+ web servers and applications from back office, middleware to customer facing assets.

- Work closely with developers, vendors, infrastructure, networks and database teams to implement solution designs, deploy applications and troubleshoot production events

- Review system change requests for technical feasibility, business requirements and testing adequacy using ITIL principles

- Support the software development life cycle of internal systems to provide timely solutions to the line of business.

- Implement proactively monitoring to reduce business impact and increase system up-time. Senior Application Support Analyst – ca.brinks.com 12/19/2011 – 09/14/2012, Threshold Financial Technologies (A Brink's Company) 3269 American Dr, Mississauga Ontario, Canada

Brink's Global Services is a global leader providing secure logistics solutions in over 100 countries around the world. This role is key in-house expert in client on-boarding, deployment, configuration, maintenance of Brink's Integrated Managed Services. These services enable customers to monitor networks in real time, detect and react to events, and improve cash forecasting. Responsibilities:

- Configure highly complex systems using VMware, Windows 2008 R2, SQL Server 2008 and Internet Information Services (IIS) 7.5

- Provide technical expertise and skills to project implementations; co-ordinate all system implementation project with end-users.

- Collaborate with Vendors, Architecture, Operations and Infrastructure groups for during client on boarding

- Participate in Disaster Recovery exercises and Business Continuity Planning Implementation Consultant – www.ssctech.com

02/11/2008 – 12/16/2011, SS&C Technologies

5255 Orbitor Drive, Mississauga Ontario, Canada

SS&C Technologies is a financial technology headquartered in Windsor, Connecticut. This consultant role is accountable for the implementation, support, and product enhancements for Pacer multi-currency portfolio management solution. Responsibilities:

- Perform product enhancements using ASP, SQL, JavaScript, CSS, HTML, XML and .NET Data Objects (C#)

- Provide timely and accurate day-to-day support during all phases of software implementation, deployment and QA activities

- Create system architecture, configuration, and system management/upgrade documentation including Disaster Recovery Application Analyst – www.sunlife.ca

04/01/2001 – 02/07/2008, Sun Life Financial

2255 Sheppard Ave E, North York, Ontario, Canada

Sun Life Financial, is a Canadian financial services company; it is one of the largest life insurance companies in the world. This role is an integral part of Group Benefits IT Architecture team supporting a large portfolio of business-enabling applications. Responsibilities:

- Maintain and monitor a large n-tier production environment, ensuring high availability of mission critical systems

- Monitor nightly batch processing and run daily and monthly data integrity checks on Reporting and Data Warehouse sources

- Participate in Disaster Recovery exercises, as a member of the technical recovery team

- Assume Lead Support role in providing end-user application support to over 5000+ users

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