Customer Service Data Entry

** **** ******, *********, ****** STATES, ***** •

********@*******.*** • 413-***-****

PATRICIA SANTANIELLO

Data Entry, Customer Service, Supervisor

PROFESSIONAL SUMMARY

Lead Sales and Service Associate experienced in guiding teams to surpass sales targets and elevate customer service standards at a major postal service. Demonstrates strong skills in team leadership, mentorship, and conflict resolution, fostering a collaborative and productive work environment. Committed to streamlining operations and enhancing service delivery through innovative sales strategies and process improvements.

EMPLOYMENT HISTORY

LEAD SALES AND SERVICE ASSOCIATE Apr 1998

US Postal Service Massachusetts

ADMINISTRATIVE ASSISTANT Mar 1993 - Apr 1998

McCormick-Allum Springfield MA

SKILLS

Team Leadership, Mentorship, Process Improvement, Sales Strategy, Conflict Resolution, Data Entry, Typing (Expert), Cash and Stock Mgmt, Customer Satisfaction, Accounts Payable. EDUCATION

ASSOCIATE DEGREE Sep 2006 - May 2008

Holyoke Community College Holyoke MA

Graduated with 4.0 GPA honors

HUMAN SERVICES CERTIFICATE, GENERAL Sep 2007 - May 2008 Holyoke Community College Holyoke MA

Graduated with 4.0 GPA honors

REFERENCES

Available upon request..

Strategically led sales team, surpassing targets

Enhanced operational efficiency and customer service Expertly resolved complex customer issues, boosting loyalty Implemented innovative sales strategies, increasing revenue Fostered a productive work environment through staff training and mentorship Supervises regulatory compliance checks while optimising service protocols with data-driven reviews and strategic oversight. Collaborates with teams to refine postal workflows and resolve delivery delays, utilising cross-department input to sustain service continuity.

Handled administrative tasks with rapid learning, reliable punctuality, and firm work ethics to boost office efficiency. Executed daily office tasks with precision, quickly mastering new systems and consistently upholding punctual support. Coordinated core admin activities while absorbing procedures swiftly, ensuring punctuality and fostering team synergy. Streamlined routine admin functions by swiftly mastering tools, demonstrating strong work ethics and dependable punctuality.

Coordinated executive calendars and revamped file systems achieving error reduction; streamlined communication and boosted office order.

Organized staff meetings and expedited vendor communications; optimized document management for drastic turnaround time improvements.

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