Customer Service Software Engineering

Todd Parker

**** ******** *****, *******, ** ****0

Tele: 574-***-**** Email: *********@*****.***

PROFESSIONAL PROFILE:

Current Certifications: EPA 608 Universal, R-410A, OSHA 10 Safety

Experienced with hand tools

Valid Florida Driver’s license and reliable transportation

Owns complete set of tools and gauges

Strong Customer Service skills, team player, computer literate

HVAC SKILLS & KNOWLEDGE:

· Experience in compressor change outs

· Able to recover, evacuate, and charge an A/C unit

· Understanding of superheat and subcool, and how to measure them

· Know how to wire an A/C system

· Able to use common hand and power tools safely and properly

· Installation and basic repair of heaters, appliances, refrigerators

· Interpret and identify terms, components, and symbols of blueprints

· Able to read and interpret gauges and system controls

· Properly handling and containing refrigerant per EPA guidelines

· RHVAC system proper procedures for: Inspection, Diagnostics, Service, Repair, and Trouble Shooting

EDUCATION

Altierus Career College, Tampa FL Graduating: 1/10/2021

HVAC/R Diploma

720 hours of classroom and hands on training through the following Course of Study:

· Basic Electricity/Construction · A/C Systems · Fuel Heating Systems

· Air Distribution · Systems Controls · Heat Pumps

· RHVAC Diagnostics · System Application & Design · Troubleshooting

Baker College Auburn Hills, MI.

2013-2015 Certificate of completion

· Concentration in Software Engineering

· Computer Programming

University of Phoenix, Online

2009-2011 Associate’s degree

· Computer Science

· IT

WORK EXPERIENCE

BW Cook Elkhart, IN January 2021- Present

HVAC service tech

Furnace and AC maintenance

Change outs

Heat pump service

Todd’s Lawn Service, Holiday, Fl. 2017-2020

Lawn Care and Maintenance Technician

· Prioritized customer satisfaction

Brenner Oil, Holland, Mi 2005-2012

Fuel Tanker Driver

· Delivery of fuel to stations and terminals.

Pepsi America, South Bend, In 2003-2006

Swing Man

· Delivered, stocked, setup displays of soft drink products

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