Customer Service Sales Manager

Ann Roselyn Sigua

Laboratory Technician/ / Sales Manager / Customer Service /Acting Chemist

+1-780-***-**** *************@*****.***

SKILLS:

Result Oriented Customer Service Driven

Laboratory technical Skills Escalation and Resolution Fast Learner Communication Skills

Liaison and Coordination Independent

Volunteer Experience

Student Speaker

NAIT Open house

Chemical Technology Program

November 2023

Gave incoming students an overview about the program. Assisted students in the laboratory tour, explained how some of the instruments work and answered questions related to the program. Food Packer

Edmonton Food Bank

October 2023

Packed foods needed for families before transporting to designated neighborhood. Ensured packed foods met each families’ request.

Dog Carer

Canadian Animal Task Force

June 18 2023

Took care of dogs before and after surgeries. Walked the dogs for some exercise. Assisted in piling up and cleaning crates. Played with dogs to help ease their stress and anxiety. Organization

VP Marketing

Chemical Technology Student Council

September 2023 – Present

Collaborates with Council’s officers to achieve term goals. Set marketing plans to achieve council’s budget.

Liaise with VP Communication to ensure dissemination of information Professional Experience

Laboratory Technician

Syncrude R & D

(June 17, 2024- Present)

• Assisting Research Scientists in performing routine analysis of various types of process stream samples.(Oil Sands, Primary Froth, Secondary Froth, Tailings)

• Performs Dean & Stark Soxhlet Extraction of at least 50 samples daily for OWS (oil,water,sand) characterization

• Performs oil analysis for bitumen determination.

• Solid Sample Preparation for Particle Size Determination

• Performs grinding and riffling for solid samples with NORM or without NORM (Naturally Occurring Radioactive Material)

• Prepares and Performs Bitumen Quality Control Analysis.

• Knowledgeable with CPA (Coulter Particle Analyzer), Density Meter and Karl Fischer.

• Knowledgeable with LIMS ( Inputting Samples in LIMS)

• Ensuring data analysis is within the Laboratory Guidelines.

• Documents and archives analytical results

• Troubleshoots and Maintenance of Laboratory Instruments.

• Laboratory Housekeeping.

Chemical Technology Student

NAIT

(Sept 1, 2022- April 2024)

Laboratory Experience:

• Setting up distillation apparatus for experiment analysis.

• Acid and base Titration.

• Grinding, Sieving, drying, filtering and mixing samples for analysis.

• Analysis and calculations of experiment results.

• Sample Preparation ( Reagents, check standards, Quality Control).

• Instrument Calibration.

• Knowledgeable on the usage of pH meter, HACH kits, Pipette, Buret, Digi melt and Rotary Evaporators

• Knowledgeable on usage of UV-vis Spectrometer, Refractive Index, Gas Chromatography, HPLC, TLC. FTIR, bomb calorimeter, Flame Atomic Absorption Spectroscopy ( FAAS), Drying ovens, muffle furnace.

• Knowledgeable on petrochemical analysis ( BWS content, Carbon Residue, ASTM color, Aniline Point, Cloud, Pour, Softening and Freezing Point, Copper Corrosion, Total Acid Number)

• Knowledgeable on moisture content, water hardness, alkalinity, NOx and Sox Analysis.

• Data recording and report submission.

• General Laboratory Clean up.

• Knowledgeable on Microsoft word, excel and PowerPoint.

• Knowledgeable on WHMIS and ISO17025.

Sales Manager

Cheesey Treatz

Philippines

(August 2020- May 2022)

Work Description:

• Manages social media marketing.

• Manages online store and pop stores.

• Attends business meetings for partner stores.

• Develops and researches promotions that can boost sales.

• Hires and trains fulltime and part time staffs.

• Purchases wet and dry ingredients for baking.

• Oversee incoming and outgoing orders.

• Communicate with customers and resolve issues about orders and shipment.

• Liaises with partner stores and delivery team for enhanced customer satisfaction. Customer Service Officer

Starhub Limited Singapore

(December 2012- December 2017 )

Work Description:

• Manages customers’ General queries, billing queries, complaints and account management calls.

• Second level support, assists with Managerial call back when needed • Follow up with customers through call backs to ensure customer satisfaction.

• Liaised with other departments through emails or calls to ensure customers’ issues are being managed.

• Performs Administrative job when needed.

• Assists any other duties assigned by Manager

Acting Chemist

Bohol Water Utilities Inc.

Philippines

(June- September 2012)

Work Description:

• Performs less complex physical, chemical, bacteriological tests of water and other materials related to the treatment, quality control and distribution of water.

• Collects water samples from pumping stations, reservoirs and water distribution system for laboratory testing and monitoring water quality.

• Performs audits and maintains records of safety and laboratory equipment

• Investigates customer’s water quality complaints regarding potability of water.

• Prepares and completes reports relevant to regulatory monitoring and process control requirements

Educational Background

Diploma

Program: Chemical Technology

School: Northern Alberta Institute of Technology

Bachelors/College Degree

Degree : Bachelor of Science in Chemical Engineering School: Cebu Institute of Technology

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