General Adjuster Customer Service

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Lori A. Coates, AIC ***********@***.***

linkedin.com/in/loricoates

Thornton, CO, 303-***-****

Executive General Adjuster / Regional General Adjuster Executive General Adjuster with 32+ years of diversified commercial/residential property claims and 28+ years of expertise in managing complex large losses. Possessing established broker/carrier relationships, proficient knowledge of commercial/residential ISO policies, and proficiency in Xactimate and other estimating platforms. A strong communicator with exceptional problem-solving skills, the ability to work collaboratively, and respond to stakeholder inquiries in a timely and professional fashion. Experienced in preparing scope of damage/loss measure/costs schedule and bringing matters to a timely, equitable resolution in accordance with coverage and liability findings. Capable of handling $1-5 million losses and is willing to travel out of territory for catastrophe response. Holding Multiple Insurance Licenses. Areas of Expertise

• Excellent Investigation Skills

• Data Collection

• Analysis Skills

• Computer Based Research

Programs

• Excellent Customer Service

Skills

• Strong Organizational Skills

• Business Income Loss helping

with expenses.

• Commercial and Residential

Policies

• Polices

• Negotiations

• Leadership

• Communication Skills

• Collaborative

• Dealing with and negotiating

with Public Adjusters and

attorney’s

Accomplishments

• Handled claims ranging from $100K to $5 M at the Executive General Adjuster level.

• Extensive commercial experience for both daily and catastrophe

• Recognized for consistently exceeding company averages for customer satisfaction

• 21 years of working flood claims for insurance companies

• Resolved homeowner and commercial property loss claims in Colorado, Wyoming, Arizona, Nevada, Utah, and New Mexico that consisted of business, school, municipality, and National Accounts.

• Efficiently manage time and work independently to process a high volume of claims.

• Resolved homeowner and commercial property loss claims in the united states that consisted of business, school, municipality, and National Accounts.

Independent Adjuster 2012-2024

Inspected residential and commercial claims for USAA, Nationwide, American Family, Allstate on a catastrophe basis and daily claims. Handled, hail, fire, tornados, hurricanes, flood. Worked for Pilot Catastrophe, Integrity claims, Mid America, Eberls and Worley claims.

Carrier Experience

State Farm Insurance, Travelers Insurance, USSA, Nationwide, American Family, Allstate, Farmers Travelers Insurance

General Adjuster-Staff 2009-2012

Recruited to direct and oversee large residential, commercial, and business income losses. Accountable for inspecting claims, preparing estimates of damages, applying coverages, and settling claims appropriately. Thoroughly investigated damage, hired engineers, and ensured coverage limits. Handled business interruption claims and set appropriate reserves. Claims went up to

$5,000,000 in value.

State Farm Insurance

Claims Catastrophe Adjuster-Staff 1992-2009

Inspected claims, prepared estimates, applied coverage and settle claims. Met with insureds and engineers and contractors to come to an agreement on the cost to repair the homes. Claims wet up to $1,000,000 in value. Education

Bachelor of Arts, Recreation Administration, California State University, Chico, CA Associate’s in Claims Designation, AIC

Certifications and

Licenses

Certifications:

AIC, Haag engineering, State Farm Certified, USAA Certified, Nationwide Certified, Flood certified- FCN 07030074, Earthquake certified, work with PA’s, attorneys and engineers State Licenses:

Texas, Wyoming, North Carolina, South Carolina, Florida, Kentucky, Oklahoma, New Mexico, Connecticut

Flood Storms:

Katrina, Rita, Super Storm Sandy, Boulder CO 2013, Matthew NC, Florence NC, Lee 2011, Houston 2016, Ida, Baton Rouge 4-2016, Harvey, Hurricane Ian, California 2023 Helene/ Milton

Contact this candidate