Technical Support Specialist

SEHAL SIDDIQUI

Hanover Park, IL ***** 224-***-**** *******************@*****.***

Skills

●Technical troubleshooting: Windows 7-11, macOS 10.5-11, Office 365

●Network devices: Printers, Scanners, Routers, SAN

●Software: Zoho, ServiceNow, Shell Scripting, Jira

Experience

System Engineer

GoHealth Loop, IL 10/6/2024 - present

●Resolve technical issues for medical professionals, supporting imagining services and improving client satisfaction

●Unitilize ticketing systems to track and resolve technical issues in a timely manner

●Collaborate with cross-functional teams to enhance client experience and streamline technical support processes

●provide technical expertise to medical teams, ensuring the smooth operation of imaging and support services

Information System Specialist

Kellogg NorthWestern Evanston, IL 05/12/2023 - 09/24/2024

●Analyzed and resolved IT incidents, reducing response time by 30%

●Supported IT services, including Windows/Mac systems, VolP, and network hardware

●Collaborated with teams to improve systems and performance monitoring

Desktop Support Specialist

Mechdyne IT Naperville, IL 12/2022 - 11/2023

●Provided technical support for Windows and Mac systems to over 100 employees

●Managed hardware installations and resolved network and printer issues

IT Support Administrator

Nippon Express Des Plaines, IL 01/2022 - 11/2022

●Provided technical support for desktops, laptops, and mobile devices

●managed user accounts and permissions through Active Directory and Azure

●Installed and configured Microsoft Windows and macOS systems

●Resolved network issues, including VPN and hardware (routers, scanners, printers)

●Monitored and managed global network connectivity and escalated issues as necessary

Education

Associate of Science: Computer Information Sciences Harper College 2020 - 2022

Bachelor of Science: Computer Information Sciences University of Illinois Chicago Expected May 2025

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