Systems Engineer It Operations
Resume:
Donald Maslanka
Glenville, NY *****
*********@*****.***
Professional Summary
IT Operations Management Network & Systems Administration
· Highly skilled and dedicated IT operations management professional offering an impressive 20+years background in the direction, leadership and rollout of enterprise-wide network systems, applications and technology solutions.
Consistently produce results that exceed performance and capability requirements.
· Technologies expert, with a strong mix of business strategy, service operations, and technical troubleshooting experience. Deep understanding of a wide range of advanced technologies, including emerging and cutting-edge products and systems.
Develop a workable balance between cost efficiencies and top-caliber performance.
· Outstanding communication, organization and interpersonal skills. Confident writer, speaker and negotiator. Possess the technical expertise needed to manage complex systems, and deliver compelling presentations that clearly define and communicate department direction and technological advantages. Work Experience
IRIS Healthshare Systems Engineer
CC Take2IT Inc,-Washington, DC
April 2022 to December 2023
40 Hours\Week (Full Time)
· Deploy, configure and support Red Hat Enterprise Linux (RHEL) servers in AWS - Amazon Web Services Government Cloud in support of Veterans Administration’s Veteran Data Integration and Federation (VDIF) Project with CERNER and Department of Defense Electronic Health Records Modernization (EHRM) initiatives.
· Intersystems IRIS Support Engineer
· Service Now Ticketing
IRIS Healthshare Systems Engineer
Government CIO-Washington, DC
July 2016 to April 2022
40 Hours\Week (Full Time)
· Intersystems IRIS Support Engineer responsible for deployment, operations support, troubleshooting.
· Deploy, configure and support Red Hat Enterprise Linux (RHEL) servers in AWS - Amazon Web Services Government Cloud in support of Veterans Administration’s Veteran Data Integration and Federation (VDIF) Project with CERNER and Department of Defense EHRM
· Created AWS automation (CloudFormation) for server builds and application deployments.
· Created Terraform modules and repos for use in IaC
· Configured Jenkins,GitHub, JIRA for DevSecOps
· Manage Incidents, Requests and Operations using Service Now Senior Systems Engineer
Veterans Administration-Washington, DC
February 2012 to July 2016
Supervisor: Vadim Bransburg PH:518-***-****
40 Hours\Week (Full Time)
· Infrastructure Architecture Lead for Enterprise Endpoint Management and Reporting Team at the Department of Veterans Affairs.
· Mange implementation of SCCM site servers in AWS Gov Cloud
· Manage Incidents, Requests and Operations using Service Now
· Manage and administer Windows clusters (virtual ESXi and MS HyperV) and physical servers in support of 520,000 Seat SCCM environment
· Implement and manage SCVMM, SCOM and Orchestrator to automate the management
(patching, virtual server deployment, performance reporting and alerting) utilizing PowerShell, CLI and VisualBasic and runbook development in support of same.
· Responsible for implementation of $11M private cloud deployment of VA Enterprise SCCM. Provided guidance to Senior Management and decision makers regarding Microsoft System Center Configuration Manager 2012/vNext architecture and design, as a replacement for existing enterprise solution serving 520,000 clients with planned growth to 600,000 clients. Coordinate with team and senior staff to ensure architecture is compliant with network capacity, applicable standards and user requirements
· Team Lead, directing infrastructure support and hardware engineers for the VA SCCM enterprise configuration and asset management environment.
· Plan, design, analyze, document, test, and make recommendations for implementation and/or integrations required to maintain SCCM environment consisting of 520,000 clients including GovCloud
(Azure/AWS) endpoints.
· Review and evaluate organizational IT operations to improve internal procedures, policies or work flow and resolve a wide range of technical issues related to large distributed SCCM solution.
· Responsible for the creation, optimization and maintenance of databases, tables, views, stored procedures
· Design and coordinate SSIS and ETL jobs for data extraction and import into and out of SCCM for multiple customers (Asset Management, Change Management, Software Utilization)
Select Achievements
· Responsible for implementing clustered highly available Windows Server 2012R2 HyperV virtualized server environment. Provided oversight on architecture design and implementation of enterprise class solution for one of the largest SCCM environments in use.
· Advocated for and implemented several design improvements in the SCCM 2012R2 virtual environment resulting in increased efficiency.
Information Technology Specialist
Veterans Administration-Albany, NY
October 2010 to February 2012
Supervisor: Mike Mullahey (Retired)
40 Hours\Week (Full Time)
· Manage 100,000 seat SCCM 2007 secondary site infrastructure and clients
· Manage Incidents, Requests and Operations using Service Now
· Manage 100,000 seat SCCM 2007 secondary site infrastructure and clients
· Manage and provision VMWare ESX 5.0 servers in support of migration physical servers to virtual servers.
· Diagnose and resolve problems in response to customer reported incidents.
· Manage moves and installations of IT equipment to ensure coordination of IT Support and Customer Service.
· Provide account management support.
· Document processes and procedures.
· Provide training for associates and end-users
Senior Windows Systems Engineer
EMC
June 2009 to October 2010
Supervisor: David Read (No phone number available – reference available upon request) 40 Hours\Week (Full Time)
· Administrate VMWare ESX 4.0 server environment including virtualization of physical servers, backup
(VCB, Netbackup), patching and upgrades to VMWare servers.
· Monitored and analyzed storage (NetApp, EMC,Hitachi). Provided data for utilization.
· Diagram, design and document server\network environment (MS Visio)
· Scripting (Powershell, VBScript) of tasks and processes.
· Administrate enterprise Windows 2003/2008 physical and virtual servers and Active Directory Backup and Recovery environment utilizing CommVault Simpana.
· Administrate enterprise Windows 2003/2008 server and Active Directory environment, including monitoring, patching, and upgrades (new server’s virtual\physical).
· Scripting (Powershell, VBScript) of tasks and processes.
· Designed and implemented a VMWare based virtualization strategy utilizing P2V
(Physical to virtual)
· Administrate Red Hat Enterprise Linux server environment, including monitoring, patching, and upgrades (new server’s virtual\physical).
· Designed and implemented backup strategy. Started the development of a Disaster Recovery process.
· Provided desktop and server support utilizing open source ticketing system
(Bugzilla)
Wellpoint\Blue Cross Blue Shield-Albany, NY
November 2008 to June 2009
· Monitor and support EMC, NetApp NAS, Data Domain Storage Appliances
· Administrate enterprise Windows 2003/2008 physical and virtual servers and Active Directory Backup and Recovery environment utilizing CommVault Simpana The ARC of Montgomery County / Liberty Enterprises, Inc.-Amsterdam, NY March 2004 to November 2008
The second largest employer and the largest provider of services to people with developmental disabilities in Montgomery County, employing 1000 personnel in approximately 65 locations
(Montgomery County, NY, and state of Delaware). 35 Servers, MS Windows 2003 Active Directory, Cisco switching/routing infrastructure, MS Exchange 2003, and Citrix Presentation Server 4.5. Installation Engineer
IA Systems, Inc.-Albany, NY
March 2001 to March 2004
Supervisor: David van pelt (Reference available upon request) 40 Hours\Week (Full Time)
· Worked with application developers to isolate and solve design problems encountered during testing and implementation stage for clients implementing custom loan origination software system.
· Assisted application developers in translating or mapping functional requirements to technical specifications in support of unique business problems.
· Led major installation and deployment projects at client sites throughout the United States.
· Conduct analyses and recommend resolution of complex IT issues. Analyzed system and business requirements, and worked with sales team to deliver pre-sales technical support. Recommended and purchased hardware needed for each unique implementation.
· Supervised professional project teams in the conversion of existing client loan origination systems to IA System products. Projects included setup and maintenance of clients’ new back-end systems, front-line support, and comprehensive user training. Completed all projects to objective; on time and within budget. Microsoft Support Specialist
New York State Office for Technology-Albany, NY
January 2001 to March 2001
supervisor: John Christiansen (no phone number)
40 Hours\Week (Full Time)
· Managed Level I helpdesk support for over 50,000 end users using PCs, terminals, and peripherals located at more than 1,500 locations across New York State (NYS). Reported to Help Desk Operations Manager.
· Answered and logged intake and triage calls, analyzed complex issues (including mainframe and database support), worked with users and administrators, and troubleshot issues to resolution.
· Referred unresolved calls to appropriate Level II and Level III organizations, such as vendors, NYeNet, the state datacenter, and NYS agencies (for agency-specific applications). Network Administrator
New York State Automobile Dealers Association-Albany, NY April 1998 to January 2001
Supervisor: Diane Rivers 518-***-****)
40 Hours\Week (Full Time)
· Managed MS Windows NT Network with MS Exchange 5.5.
· Implemented custom software package for 3rd party provider of health insurance management. Systems Administrator\Operations Manager
Supervisor: Bernard Hermann (Retired
– Reference available upon request)
40 Hours\Week (Full Time)
· Responsible for virtualization of physical server environment of 50 servers utilizing VMWare Esx 4.5
· Supervise a professional team of technical personnel, including staff performance in the management of network switches, routers, servers, and other equipment attached to LANs and WANs. Troubleshoot user Login problems, permission errors, printing conflicts, and Windows-based client/server issues utilizing Avaya
Track-IT Help Desk\Asset Management application.
· Persuade and influence managers and employees to accept and implement changes to processes and procedures as part of KRONOS timekeeping software implementation.
· Procure, install and configure Avaya and Cisco video conferencing systems
· Evaluate the feasibility of proposed new systems development projects as they related to the purchase of COTS or in-house development projects.
· Research, evaluate and recommend strategic solutions aimed at significantly improving technical capabilities, functionality, timeliness, performance and productivity. Assist in vendor identification, selection, evaluation and negotiation to secure best price options.
· Implemented and supported NAS and SAN solutions. (HP SAN, Equalogic SAN and VTL, ESX Visual SRM)
· Implement and monitor HIPAA security measures and policies and ensure total compliance. Select Achievements:
· Designed and implemented VMWare server virtualization project. Projected savings of 25%-40% savings in comparison to typical physical server deployment.
· Designed and implemented a thin client deployment strategy that has resulted in improved performance and 30% reduction in support and maintenance costs. Education
DGS in Agile Project management professional certificate Edx\University of Maryland (Online) - Albany, NY
January 2019 to December 2019
American Management Institute - New York, NY
January 2005 to December 2005
B.S. in Technology
SUNY EMPIRE STATE - Remote
September 2000 to June 2004
Skills
• IRIS\Healthshare AWS Cloud IaC (Cloud Formation
• Terraform
• Terragrunt) DevOps (Agile Framework) CI/CD Ansible/PowerShell/Orchestrator (Automation) RedHat Enterprise Linux NetApp/EMC/HITACHI/HP/DELL/ SAN NAS Microsoft Windows Server Products Windows Clustering Technical Staff & Team Leadership Microsoft SQL Server /SQL Server Reporting Services/SSIS Technical Reports / Documentation Communications & Presentations Problem-Solving
& Troubleshooting Operating Systems: Windows Server through 2019
• Windows HyperV
• VMware ESX Server v2-v6
• Linux (Red Hat 6.0 +)
• CENTOS
• Ubuntu
• Windows 11 Software Applications: Intersystems IRIS/Healthshare AWS CloudFormation
• Terraform
• Ansible
• Jenkins
• JIRA
• Microsoft Systems Center Configuration Manager Suite (SCCM)
• Microsoft Systems Center Operations Manager (SCOM)
• ServiceNow
• Citrix
• Cisco IOS
• MS SQL Server (v7
• v2016)
• Hardware & Peripherals: JBOD
• SAN and NAS/ iscsi & Fibre channel storage (NetApp, EMC, Equallogic, HP, HITACHI)
• HP servers
• PCs
• tablets
• Thin Clients
• Avaya Teleconferencing
• Cisco Teleconferencing SAN and NAS / Dell servers
• PCs
• notebooks
• IBM BladeCenter
• standalone servers
• PCs
• notebooks / Cisco routers
• switches
• firewalls
• PBX
• IP Telephony (Avaya
• Cisco)
Certifications and Licenses
PMP
Contact this candidate