Service Desk Technical Support

Ramanuj Baidya

***/* (*rd floor C**), Anil Nilaya,

SGR dental college Road,

Munnakolala, Marathahalli,

Bengaluru, Karnataka 560037

Phone: 947-***-**** / 756-***-****

Email: *******.******@*****.***

Career Objective

To be the most responsible, efficient, highly motivated dynamic professional with creative mind and would like to get involved in a challenging position while working with latest technology.

Achievement Summary

Chinese Government Scholarship 2016-17 (Beijing Language & Culture University)

HSK Exam Level 5 (Chinese Language Proficiency Test).

HSKK Intermediate Level (Chinese Speaking Proficiency Test).

Having 4 years of Experience in Various freelance sector. (Worked with Chinese Consulate Office Kolkata)

Oversees Visits

Participated in Summer Study Camp at Yunnan University, China 2014

Visited China with the Indian delegation team organized by Chinese consulate of Kolkata, in 2015

Scholarship program in Beijing, China 2016-2017

Academic Summary

Examination Year Subjects Division Percentage

University

/Board

10

2009

Eng, Beng, Phy Sc., Life

Sc., Hist, Geo, Maths,

additional maths, clay

modeling.

1st

74%

Visva-Bharati

University

10+2

2011

Eng, Beng, Phy Sc., Life

Sc.,Maths,

1st

61%

Visva-Bharati

University

B.A

2015

Chinese (Hons.) Eng,

Beng, Education

1st 62.6%

(Grade : A)

Visva-Bharati

University

M.A

2016-18

Chinese Language,

culture & History

1st

71.9

(Grade: A)

Visva-Bharati

University

Skills

have excellent written communication skillset in Mandarin language.

Good communication and customer service skills support in Mandarin.

Good understanding of Service Desk operations in Mandarin.

I can translate Mandarin to English and vice versa and act as intermediate between user and other resolver groups when needed.

I understand tools used in Service Desk operations in Mandarin.

I have experience on ITSM tools in Mandarin Language like ServiceNow.

I have experience in Active Directory.

Functional skill of IBM Maximo.

Language support for technical works.

IRT (Interactive Response Technology) expert.

Chinese client handle.

Current Engagement

IQVIA

Project Analyst

14-March-2022 - till Date

Working As project Analyst (Customer End)

Previous Engagement

Larsen &Toubro Infotech

Associate Consultant

Duration- August 2020- 16-Feb-2022

Worked as technical Support -Mandarin language. Troubleshooting users’ issue in Maximo application.

Previous Responsibilities in L&T

• Troubleshooting in Maximo Software.

• Taking Mandarin user calls.

• Technical support for Chinese user.

• Managing tickets in ServiceNow.

OnePlus Software R&D CENTRE Private Ltd.

Mandarin (Chinese) Language Expert

Duration - August 2019-August 2020

Previous Responsibilities in OnePlus

• Interpreting during the meeting and helping the Mandarin Speakers to understand the content

(Technical Documents).

• Translating technical documents. (Mandarin Language)

• Supporting clients though Phone, email, chat. (Mandarin Language)

• Technical support for engineers (Mandarin Language)

Amazon Development Center India Pvt.Ltd.

Hyderabad as TRMS: Chinese Language Investigator.

Duration - June 2018 to August 2019

Previous Responsibilities in Amazon

• Worked as Mandarin support in service desk Operation.

• Serve as the first point of contact for customers seeking technical assistance over the phone, email and chat.

• Act as an interpreter between Mandarin speaking clients.

• Perform remote though diagnostic techniques and details provided by the customers.

• Create a service request on behalf of a request in ticketing tool.

• Install application remotely to the users.

• Perform operations in Active Directory such as Password reset, Account locked out, User account creations etc.

PERSONAL PROFILE

Father’s Name Mr. Alakanan Baidya

Date of Birth 11th Dec 1992 (11/12/1992)

Marital Status Married

Sex Male

Hobbies/Interests Reading Books, Watching Films.

Contact this candidate