Data Entry Customer Service
Resume:
David P. Miller Jr.
Bellevue, NE 68123
*******@*****.*** 531-***-****
https://www.linkedin.com/in/david-dave-miller-jr-6205a58/
Summary
I have overall 8+ years of experience in data entry and customer service. Around 2 years of experience with verification and handling of billing. Almost 5 years of Technical Support. Adept at explaining more technical concepts in a manner that most laymen can understand. In former position at LinkedIn responsible for finding evidence of fraud in the Job ads for the Jobs Abuse team and doing QA on others work for the same task. Strong communication skills.
Skills
•Microsoft Office
•MS Excel
•Data Entry
•Billing
•Fraud
•Verification
•Creation, Modification, and Implementation of Security Policies
•Legal and security issues
•Office Management
•Insurance
•Audit e-commerce sites
•Digital forensics
•Administrative
•Customer service
Work Experience
Insurance Auto Auctions – Omaha, NE Sept 2024 - Dec 2024
Mail/File Room Associate (Contract)
Worked Through Teksystems
Open Office each morning put work left over from the previous day “on the wall” to be picked up and worked by processors.
Open, sort, new mail preparing it to be worked by processors
Process the check applications to be sent to the appropriate DMV
Pulling files needed by Processors to work.
Filing way files returned to department by the processors
First National Bank of Omaha – Omaha, NE Apr 2023 - Aug 2023
Sr Fraud Specialist (Remote)
Review suspect transactions to identify signs of fraud.
Handle both inbound and outbound calls to contact cardholders and verify suspect transactions.
Close cards that have fraudulent spending.
Reissue closed cards.
LinkedIn – Omaha, NE APR 2022 - Feb 2023
QA Analyst (Hybrid/ Contract)
Worked through Accenture.
QA work of Content Reviewers who review Submitted Jobs Ads for Signs of Fraud, Low Quality, or other promotional content against the rules.
Coach them into compliance
LinkedIn - – Omaha, NE Apr 2021 – Apr 2022
Jobs Abuse team (Hybrid/ Contract)
Worked through Swoon.
Review Submitted Jobs Ads for Signs of Fraud, Low Quality, or other illicit promotional content.
Fiserv Jun 2020 – Mar 2021
Card Services Dispute Agent (Remote/ Contract)
On a Contract through Intellects Group, trained to handle several facets of Credit Card Dispute process.
As new forms come in, document them build the dispute case in the system.
Filing Chargebacks on charges so cardholders can get their refunds.
Fraud reporting on charges.
Creating close out packets that provided the financial institutions the details of the case as well as forms needed for insurance company to cover losses from fraud.
Poynt – Omaha, NE Jul 2018 – May 2020
Poynt Technical Support Representative (Contract)
On a contract thru Ubiquity Services
Assist Sales Agents in activating Poynt Smart Credit Card Terminal
Assist Merchants through technical issues with terminal.
Troubleshoot issues with the device, for example, Terminal failing the Settlement Process, Network connection issues, Failure to upgrade.
Had sole responsibility over the initial steps in the RMA (Return Merchandise Authorization) process for damaged or defective terminals.
Worked tickets through the Zendesk Ticket system.
Was consistently the agent with the most worked tickets every month.
Direct Patient Logistics – Omaha, NE Oct 2017 – Apr 2018
Patient Transfer Facilitator
Assist in administrative end of transfers of patients from one hospital to another.
Making Calls to medical facilities
Verify Insurance
Fax Paperwork.
American Express – Omaha, NE May 2015 – Oct 2017
Customer Care Professional (Contract)
Contract through Convergys.
Take calls and assist customer through process of credit card application.
State Farm – Omaha, NE Dec 2014 – Mar 2015
Technical Installer (Contract)
Contract through IBM and Sedona Technologies.
Entering assigned agent offices upgrade selected IT equipment.
Record backups of old laptops and transferring the backup to new laptop.
Reconfigured current LAN printers to use DHCP (Dynamic Host Control Protocol) that were previously misconfigured to use incorrect network address.
Replace old LAN printers, all in one printer, laptop docking stations and standalone scanners.
Instructed users in correct operation of new equipment.
Election Systems and Software – Omaha, NE Aug 2014 - Oct 2014
Temporary Worker
Data Entry of Information for electronic voting machines
Quality Check of Information for electronic voting machines.
Preparation of Billing Statements of the Individual Election Authorities.
Yahoo! – La Vista, NE Aug 2013 – Jun 2014
Small Business Support Representative
Responsible for customer care and satisfaction.
Work Customer Support Tickets Right Now Ticket system
Troubleshoot problems with Websites.
Regularly correct SMTP settings of sites.
Troubleshoot problems with email system.
Assist customers with POP and IMAP Settings.
Cornerstone Staffing – Omaha, NE Oct 2012 – Apr 2013
Temporary Worker
Supported various clients through Cornerstone Staffing.
Assist customers by taking payments over the phone or walking them through paying federal taxes online, cancelling payments with errors, walking customers through enrolling in the tax payment system,
Changing Account PIN numbers at customer request.
Walking customers through Password resets.
Issue Refunds.
Various Temp Agencies – Omaha, NE May 2012 – Oct 2012
Office Clerk (Temp)
Multiple short-term filing and other paperwork projects lasting 1 or 2 weeks through various temp agencies.
Modis – Omaha, NE Aug 2012 – Aug 2012
Consultant (Temp)
One-month long project involving the roll out of new software at a local hospital.
Troubleshoot software and hardware issues with PC’s.
Escalate tickets in the Remedy Ticket system.
Perigon Networks (DBA Power DNN) - Bellevue, NE Dec 2010 – Apr 2012
Technical Support
Responsible for customer care and satisfaction.
Work Customer Support Tickets in Kayako and Smarter Track Ticket systems
Upgrade websites using the DotNetNuke content management system.
Troubleshoot problems with DNN Websites
Regularly correct SMTP settings of sites.
Troubleshoot problems with Smarter Mail email system.
Handle Customer Support calls and chats.
Manage remote NG database.
First Data Resources - Omaha, NE Jun 2009 – Dec 2010
Dispute Analyst II
Reconcile customer accounts for complaints of wrong charges on credit card.
General clerical work.
Handle customer calls.
Review financial transaction records to determine if customer was due credit back.
Education
ITT Technical Institute Omaha, NE
Bachelor of Applied Science in Information Systems Security - Jun 2010
Associate of Applied Science Degree in Computer Networking Systems – Jun 2008
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