Medical Assistant Customer Support

Latoya Edwards

Dallas, TX +1-346-***-**** ****************@*****.***

Clinical Medical Assistant student expected to graduate by May 2025 with 22+ years of professional experience in office administration, medical coding, and customer support. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. CORE COMPETENCIES

Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation & Infection Control Medical: Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR Soft Skills: Communication, Customer Service, Building Rapport, Problem Solving, Highly adaptable, Resourceful problem-solver, and Effective communicator

PROFESSIONAL EXPERIENCE

Stat x-ray Dallas, TX Jun 2024 - Present

Dispatcher

● Efficiently answered calls and processed x-ray or lab orders

● Promptly responded to inquiries regarding results or reports

● Managed dispatch of technicians to various facilities Lonestar Park Grand Prairie, TX Apr 2024 - Present Food Runner

● Ensured timely and accurate delivery of food to guests

● Maintained optimal kitchen stock levels for service efficiency

● Provided support on the line during peak hours

Serenity gardens assisted living Deer Park, TX Aug 2021 - Present Nursing Assistant / Medication Aide

● Regularly checked on patients every two hours for safety

● Assisted registered nurses with clinical tasks as needed

● Administered medications as a certified medication technician

● Ensured patient medication compliance and safety

● Monitored and reported changes in patient conditions Cricket Wireless Houston, TX Jan 2019 - Jun 2022 Assistant Manager

● Oversaw daily operations and staff management in store

● Managed store opening and closing procedures

● Handled cash drawers and financial transactions accurately Evergreen Healthcare LLC Houston, TX Jan 2013 - Aug 2015 Health Care Specialist

● Monitored patients in their homes for health changes

● Assisted patients with daily living needs and activities

● Enhanced patient home safety and security measures EDUCATION/CERTIFICATIONS

Clinical Medical Assistant Stepful National HealthCareer Association 2025 Trade School Degree in Medical Assisting Stepful Dallas, TX 2025 Bachelor's Degree in Medical Administration Colorado Technical University Colorado City, TX 2022 Certification in Medical Coding and Billing Faris School of Business Nederland, TX 2011 High School Diploma Brazoswood High School Lake Jackson, TX 2003

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