Automated Test Project Management
Resume:
CONTACT
Pune, India ******
**************@*****.***
SUMMARY
including 6.5 years as a Business
Analyst and 4 years specializing
in ServiceNow
HRSD.Experienced in guiding
businesses through their digital
transformation journeys. Excels
at analysing complex
requirements and delivering
tailored solutions that streamline
operations. Demonstrates strong
communication skills and knack
for fostering collaboration across
diverse teams.
•
SKILLS
• ServiceNow HRSD
• ITSM
• Test management
• ATF .
• Knowledge Management
• Enterprise Onboarding
• Employee Center Pro
• Virtual Agent
• NowAssist
• HR Agent Workspace
• Change Management
• Agile/Scrum Methodologies
• User stories
• Backlog management
• Project Management
• Senior stakeholder management
Charuta Chavhan
EXPERIENCE
July 2021 - Current
ServiceNow Functional Consultant Globant Pune, India April 2019 - June 2021
Test lead - ServiceNow Cognizant Technology Solutions Warsaw, Poland, India
Responsibilities:
Working as a team lead for ServiceNow.
Testing team.
Supported business users in outlining UAT test cases and plans. Designed comprehensive test cases and managed relevant data. Analysing and defining 'As is-To Be requirement', and assisting stakeholders in documentation.
Monitor the quality assurance process, documenting the process followed, and contributing.
Knowledge to the quality teams.
Understanding the HLD and translating it into epic and feature for creating user stories.
Highly involved in Requirement Gathering and Analysis, involved in collection of detailed information.
comprehensive requirement from business users/stakeholders. Review and report periodic health of projects, and highlight any risks across different phases.
of software development lifecycle (SDLC) to programme management teams.
Collaborated on implementing HR Service Delivery (HRSD) for one of the Big Four companies.
•
Partnered with product owners to plan user journeys and align solutions with the project vision.
•
Translated stakeholder requirements into detailed functional requirements using JIRA.
•
Managed and prioritised the product backlog to ensure alignment with client expectations.
•
Led brainstorming sessions with the development team to refine and discuss requirements.
•
Facilitated Scrum ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives.
•
Collaborated with team to estimate user stories for effective sprint planning.
•
Received and incorporated stakeholder feedback during product demonstrations.
•
Tracked and resolved defects through to closure to ensure quality delivery.
•
Analysed change requests with development and QA teams to assess feasibility and estimate timelines.
•
Supported User Acceptance Testing (UAT) by coordinating with business stakeholders.
•
Proficient in ServiceNow HRSD modules, including Case and Knowledge Management, Enterprise Onboarding, and Employee Center Pro.
•
Analysed business' current work practices to recommend improvement action.
•
Involved in interaction with the end users to discuss which enhancements they need, and check.
The feasibility from an IT standpoint. Discuss and get it added to the Product Backlog, as per the guidelines.
Priority.
Managed ServiceNow Platform migration activities, planning, and testing.
Requirements gathering for service onboarding, from service offering to service catalogue item.
• Assigning tasks to QA Engineers.
Worked with developers to automate manual processes. Performed quality assurance, system integration, and user acceptance testing, facilitating on-time delivery.
acclaimed 'go-live'.
Leading defect triage meetings with other disciplines. Writing automated test cases using ATF and Selenium. July 2013 - March 2020
Business & Quality assurance analyst Cognizant Technology Solutions Pune, India, India
Comprehended and collected client requirements using various elicitation techniques.
•
• Developed detailed Business Requirement Document (BRD).
• Secured approval for business requirements.
• Developed detailed user stories aligned with project needs. Act as liaison between the development team and the client/user development team.
•
• Crafted comprehensive user stories tailored to project objectives. Provided daily, weekly and monthly quality information to key stakeholders, enabling informed decision-making.
•
CERTIFICATIONS
• (CSA)Certified Service Administrator .
• Welcome to ServiceNow - Micro certification
• (ATF ) Automated test framework for beginners- Micro certification
• ISTQB Certified Tester
• ITIL V4
ACCOMPLISHMENTS
Receive "Pat on Back " multiple times for worthy contribution in Globant.
•
• Have been awarded CIS “Best New Comer” and “Best performer”.
• Worked as an onsite coordinator for Poland Onshore Team. Active member of “Samaira Foundation”, an NGO which work against child abuse.
•
HOBBIES AND INTERESTS
• Reading
• Baking
• Watching movies
EDUCATION
2011
BE Information Technology
Nagpur University, Maharashtra, India
English: C2
Proficient
Marathi: C2
Proficient
Hindi: C2
Proficient
LANGUAGES
Contact this candidate