Technical Support Customer Service

Allison Crozier

Dedicated to handling any and all of your

data entry specialist needs.

Experienced in technical support and administrative tasks. Skilled in problem-solving, customer service, scheduling, and inventory management. Proficient in troubleshooting and providing detailed instructions for resolutions. Building rapport and attention to detail are of utmost importance.

****************@*****.***

719-***-****

Work Experience

Tier 2 technical support

Xerox

November 2014 - July 2015

•Delivered tier 2 technical support services to clients, resolving complex issues with efficiency and professionalism.

•Implemented troubleshooting techniques to identify and resolve technical problems related to office equipment.

•Documented solutions and provided detailed instructions for future reference by the technical support team.

•Collaborated with tier 1 support team to escalate and manage more challenging technical issues. Admin assistant

J&J landscaping and lawn maintenance Inc

January 2007 - December 2013

•Managed administrative tasks to support the efficient operation of a landscaping and lawn maintenance company.

•Scheduled appointments, responded to inquiries, and maintained organized files for easy access.

•Assisted with client communication, invoice processing, and inventory management.

•Provided excellent customer service and ensured smooth day-to-day operations of the company. Education

PennFoster high School

High School

September 2006 - April 2007 • Scranton, PA

Earned high school diploma

Skills

Decision Making Time Management Problem Solving Documentation Multitasking Loves to learn new things Cash Management Conflict Resolution Troubleshooting Patience Collaboration Technical Support Active Listening Traits

Communicator

I am able to effectively and respectfully communicate with superiors, colleagues, and staff. Ambitious

I am strongly driven to succeed.

Accountable

I take responsibility for my actions and follow through on my promises. Accurate

I am exact and make sure my work is mistake-free.

Caring

I use my words and actions to help others without expecting anything in return.

Contact this candidate