Front Desk Customer Service

Lapria Cook

202-***-**** *.******@*****.***

Summary of Qualifications

A well-rounded, enthusiastic, and determined individual with exceptional interpersonal and leadership skills.

Ability to manage several projects, prioritize effectively and adapt to new situations.

Exercises good judgment, discretion, and honor confidentiality.

Proficient in Microsoft Word, Excel, and Internet research.

Excellent administrative skills with a strong attention to detail.

Professional Experience

WORK HISTORY

August 2024 - Present

Front Desk Receptionist Bennett Career Institute, Washington, D.C

Serve as the first point of contact for clients and visitors, providing excellent customer service and managing inquiries professionally.

Answer and direct calls using a multiline phone system, ensuring prompt and accurate communication.

Schedule appointments and maintain calendars for staff and management, optimizing time and resources.

Handle incoming and outgoing correspondence, including mail, emails, and deliveries.

Maintain a clean and organized front desk area, ensuring a welcoming atmosphere for visitors.

February 2022 - October 2023

Teacher's Assistant Delta T Group, Vienna, VA

Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Supported student learning objectives through personalized and small group assistance.

Worked with lead teacher to monitor class schedule and take attendance.

Helped teachers recognize learning issues evidenced in one-to-one support instruction.

December 2021 - January 2023

Dollar Tree Sales Associate, Washington, D.C

Greet customers and assess their needs to provide personalized shopping recommendations.

Maintain a deep understanding of products to educate customers and build trust.

Met and exceeded the sales goals by set by store management.

Handle transactions, returns, and exchanges with accuracy and professionalism.

Assist in inventory management, ensuring stock levels are maintained and displays are visually appealing.

Education

Kingsman Academy

Highschool Diploma

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