Customer Service Inventory Specialist

Marco Corona

Chicago, United States, 312-***-****, *****.*******@*****.***

PROFILE Highly motivated and goal-oriented young professional committed to pursuing a long-term career with a company that promotes my customer service, problem solving and general labor skills while, at the same time, providing me with the opportunity for growth and advancement. I am Microsoft O ce proficient, strong customer service skills, reliable and hardworking, excellent communication skills and fluent in both English and Spanish.

EMPLOYMENT HISTORY

Mar 2022 Flooring Installer, A to Z Flooring Services LLC Chicagoland Area

• Repaired and replaced damaged flooring, including tiles and carpets

• Installed flooring materials, such as carpets, tiles, and hardwood

• Swept and scraped dirt and debris from floor after demolishing previous flooring from base surfaces to ensure smooth foundation for the next floor

Dec 2019 — Mar 2022 Fueling Agent, Swissport Fueling (ORD/ MDW) Chicago, IL

• Perform pre and post-fueling inspections of equipment and aircraft

• Operate fueling trucks and hydrant carts to dispense fuel accurately based on flight plan requirements

• Accurately calculate required fuel quantities based on aircraft type and flight plan

• Complete and submit detailed fueling reports and documentation for each aircraft

• Adhere to strict safety guidelines regarding fueling operations, including static electricity control and spill prevention

• Wear required personal protective equipment (PPE) while fueling May 2014 — Dec 2019 Retail Store Manager, T-Mobile (Wireless Vision/ TCC Wireless) Chicagoland Area

• Drive to lead by example, passionate about positively navigating customer interactions while elevating their experience

• Able to analyze business results and strategize how to drive improvements while maintaining current successes

• Recruit, train, mentor, and motivate your talent to excel in all aspects of the business including customer experience, consistent sales success, visual merchandising, and operational excellence

• Manage daily store opening, closing, and operating duties

• Ensure compliance with the guidelines set by T-Mobile, which includes merchandising, inventory/shrinkage and customer service

• Ensure store always looks its best and is compliant with the T-Mobile merchandising requirements

• Stay current on all products, services, and promotions, and ensure constant communication occurs in educating others of all relevant information

EDUCATION

Aug 2003 — Jun 2007 Evanston Township High School Evanston SKILLS Leadership Skills

Fast Learner

Ability to Multitask

Computer Skills

Communication Skills

Customer Service

Communication

Microsoft Office

Ability to Work in a Team

Leadership

Adaptability

Ability to Work Under Pressure

Effective Time Management

LANGUAGES Spanish Native speaker

EXTRA-CURRICULAR

ACTIVITIES

HOBBIES Playing 16 in. softball competitively and I have also been deejaying for 15+ years.

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