Technical Support Customer Service

Mark Ciesiolka

812-***-**** *************@*****.*** South Bend, IN

Professional Summary

Military Veteran and results-driven IT professional with a solid foundation in troubleshooting, system maintenance, and technical support. Adept at applying technical knowledge and leadership skills in fast-paced and high-stakes environments. Exceptional problem-solving abilities, attention to detail, and customer service.

Certifications & Education

MyComputerCareer-Information Technology Security Administration- Graduation: 2021

Certifications: CompTIA MTA Security+

Professional Experience

ServerPlus – Remote (IN)

Technical Support Agent 2020 – Present

Field and complete support calls for end-users in a timely manner

Troubleshoot and resolve technical issues

Effectively mentor and lead a team

Demonstrate strong conflict resolution skills

Perform preventative maintenance as needed on proprietary technical equipment

Provide above-part customer services and IT support

Personal Business – Columbus/South Bend, IN

Freeland IT Technician 2015 – Present

Install and configure new hardware and software and configure settings

Help users with set-up, maintenance and troubleshooting

Troubleshoot, Identify and fix problems technical issues

Teach users how to navigate new equipment and programs

Check networks for issues and test systems

Proactively find clients, manage workload and oversee emergency repairs

Complete projects in a timely manner

Effectively educate customers on new and emerging technologies

Provide continuous service to existing customers as needed

United States Marine Corps – Camp Pendleton, CA and Okinawa Japan

Squad Leader 1993-1997

Led and trained team on mission-critical operations emphasizing performance and strategy

Demonstrated Servant Leadership skills

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