Tasting Room Customer Service
Resume:
Breanna Contreras
Santa Rosa, CA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Tasting Room Lead
Hawley Winery - Healdsburg, CA
March 2021 to Present
As a wine brand ambassador/tasting room lead, my job is to promote and sell wines and spirits to customers. My roles are to serve and educate customers on the different wines we make, the wine making process and where we source our grapes from, etc. Along with promoting our wine club for an extra 20%-25% off bottles with quarterly shipments. I am passionate about building and growing relationships, and have natural leadership skills. I also help with ordering wines, inventory, and the hiring process as well as training new employees. Along with day to day opening and closing procedures, maintaining cleanliness in the tasting room and making change for the cash drawer. Marketplace Lead
Ledson Winery and Vineyards - Santa Rosa, CA
July 2019 to Present
At Ledson Winery and Vineyards I work with computer programs such as excel, word doc, (POS) systems such as registers, and Advance Management Systems known as (AMS). Working as a marketplace staff my job consists of managing multiple operations by multitasking, determination and motivation. Working at Ledson has taught me how to work in busy stressful occasions and not give up. I excel in customer service and customer satisfaction and hospitality. I provide a positive and fun experience for all guests. I handle all transactions, along with entering and auditing wine club member information on AMS and merging ship orders to AMS. I also manage wine club pickups, wine shipping, etc. As guests enter the market I suggest and sell bottles, and I also pour end of vintage wines for complimentary tastings. Maintaining the wine and gift shop merchandise are fully stocked. I’ve also worked concierge, that involves booking tasting room experiences for guests or members. Gathering necessary billing and contact information etc. Walking guests to their tables. Answering phone calls and taking reservations through phone, or taking reservations through email. I opened and closed registers daily. Daily duties included cutting cheeses, slicing salami and prosciutto, managing preparation of all cheese trays and building sandwiches. Along with baking brownies, cookies, demi rolls or ciabatta. I package pastas and potato salad side dishes, olives etc. I serve guests, by taking orders, pouring wine, and delivering food in a timely manner. Cashier/Sales Associate
Goodwill Redwood Empire - Santa Rosa, CA
January 2018 to June 2019
I opened and closed daily. My responsibilities were to greet incoming customers, answer questions, and process transactions. Memorize pricing on merchandise. I opened and closed registers daily. If my team needed help in the back sorting I would help by going through donation bins and price items. Hostess
Applebees
April 2018 to August 2018
As a hostess I welcomed guests in and seated them. I handled reservations and answered phone calls. I assisted various restaurant staff by bussing tables and cleaning them. Line Cook/Prep Cook
Carrows Restaurant - Santa Rosa, CA
January 2015 to July 2017
I was responsible for preparing and cooking all food items following the restaurants recipe booklet to specification. I learned to be fast paced handling multiple tickets and work under pressure. Also, Maintaining a clean and safe kitchen.
Education
High school diploma
Piner High School
August 2012 to June 2016
Skills
• Serving (6 years)
• Customer Service (6 years)
• Food Service (6 years)
• Food Preparation (6 years)
• Customer Service (6 years)
• Retail Sales (3 years)
• Cash Handling (6 years)
• Cash Management (6 years)
• Host/Hostess
• Busser
• Restaurant Experience
• Pricing
Certifications and Licenses
Food Handler Certification
ServSafe
December 2019 to Present
ServSafe Alcohol
January 2019 to Present
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