Customer Experience Product Management

Location:

Queens, NY

Posted:

April 10, 2025

Contact this candidate

Resume:

CONTACT PROFILE

Phone: +1-347-***-****

Mail:

*******************@*****.***

Address: **-** **** ******, ******

Village, NY, 11379

SKILLS

• Tourism Knowledge

• Leadership

• DMC Experience

• Commercial Management

• Product Management

• Customer Experience

• Analytics

• Public Relationships

FAIRS

PARTICIPATION

Bilingual Professional in Tourism with extensive experience in managing inbound tourism, knowledge of the North, Latin American and European market, high knowledge in analysis and creation of tourism product with community contributions; ease of teamwork and work group management, leadership, management, commitment, and initiative; excellent

interpersonal relationships, adaptable to change, competent to manage and evaluate tourism promotion and execution projects. Responsible, proactive, and committed to ethical and moral values to apply in the development of professional practice. EXPERIENCE

*******************@*****.*** @STEFANN20269598 +1-347-***-**** STEFANNY VICTORIA RAMIREZ GARCIA OPERATIVE DIRECTOR • AWAKE • 01/2021 – 09/2022

Operative director of one of the biggest ecotourism travel agencies in Colombia, handling the operation of around 250 travelers per month, in charge of a 13 people team and in charge of the Customer Experience Quality Warranty which involved not only customer experience with the agency but also providers experience as well. The biggest goal for this role was keep the operation working in new tourism and ecotourism destinations in Colombia and decrease complaints from the customers that were out of the agency’s control like flight cancellations due to weather for prepaid groups.

• ANATO

• FITUR

• ITB

• IMEX LATAM

• WTM LATAM

• TIANGUIS FIT

• ATM

SENIOR PARALEGAL • LAW OFFICE OF PEMA LHAMU BHUTIA •11/2022 - CURRENT

Immigration paralegal in charge of the SIJS department and helping with asylum cases and USCIS forms. Also, in charge of the office relations department dealing with providers and external attorneys as well as the social media promotion and explanation of cases management at the office.

https://www.instagram.com/abogada_pema_bhutia?igsh=MW1zZj dyZ2R2OHZleg==

DIRECTOR • FUERZA DELTA • 09/2019 – 05/2020

Director of the Chapinero Travel Tourism Wholesaler, in charge of the innovation process of the agency, verifying the progress of the implementation of a new system, also in charge of the compliance with the budget of 15 people, as well as the good performance of the company. With the responsibility of presenting the results to the boards of directors each month. SALES MANAGER • GRAY LINE COLOMBIA • 04/2015 - 05-2019 Product analyst since April 2015, responsible for the creation, promotion and execution of novel services and programs that allow the updating of the portfolio offered by the agency, guarantying their contribution to the community development of the place where they were implemented. Sales Manager since August 2015 in charge of commercial promotion activities through digital marketing strategies, sole manager of OTAS, and responsible for commercial agreements with wholesalers abroad and representing the company at trade fair and events with business partners, also responsible of creating business agreements, maintenance, and customer acquisition.

COMMERCIAL EXECUTIVE • TURISBOG• 02/2014 – 03/2015 Commercial executive, in charge of commercial activities such as quotes, agreements, customer loyalty, attracting new customers, managing corporate events and alliances with travel agencies, as well as creating, promoting, and executing new products. LINER • ZUANA BEACH RESORT • 07/2013 - 02-2014

Seller (LINER), from July 2013 to January 2014, in charge of sales of intangibles (timeshare), through a talk given to people who were recruited in shopping malls. COORDINADOR DOCENTES •ISCOL• 06/2008 – 07/2013

English teacher from 2008 to 2013, in charge of the supervision of teachers and the academic activities to be carried out, coordinator of teachers since 2009 in charge of reviewing and updating the study material to be implemented in the lessons and to improve the teaching methodology of the other technical careers of the institute, as well as help students within their concerns. EDUCATION

Systems

• Specialized program in Public Relationships • 2017 • Bogotá Chamber of Commerce – Panamerican University

• Diploma in tourism business management • 2010 • University Colegio Mayor De Cundinamarca

• Tourism Professional • 2012 • University Colegio Mayor De Cundinamarca

• Course on tourism product creation • 2014 • Procolombia

• Export Tourism Course • 2016 • Procolombia

• Diploma in event management • 2018 • Bogotá Chamber of Commerce

• Management of the entire Office and internet package.

• Basic Amadeus handling

• Illustrator basic course

• Knowledge of API and HTML connections

• Management of google ads and digital marketing tools.