Windows Server It Support

Md Fahim Ahammed

814-***-**** ******************@*****.*** https://www.linkedin.com/in/fahim-ahammed-12a03717a/ PROFESSIONAL EXPERIENCE

BDITDOMAIN VA, USA

Windows Server Administrator March 2022 – October 2024

● Administered and maintained Microsoft Windows Server 2016/2019 environments, including Active Directory, Group Policies, and user account management.

● Deployed IT solutions across distributed networks, leveraging SCCM and Tripwire for configuration management and monitoring.

● Implemented and managed VMware vSphere (ESXi 6.5+) infrastructure to ensure optimal performance and scalability.

● Designed and executed multi-factor authentication (MFA) deployments for enhanced access security.

● Automated administrative tasks and streamlined processes using PowerShell scripting and VMware PowerCLI.

● Provided expert remote support and troubleshooting, resolving complex OS, server, and network issues promptly. Dessein Lab Sylhet, Bangladesh

IT Systems Engineer August 2019 – December 2021

● Managed deployments using Microsoft Deployment Toolkit (MDT) and Windows Deployment Services

(WDS), reducing deployment times by 30%.

● Configured and monitored servers and hyperconverged infrastructure, including HP Simplivity systems, to ensure high availability.

● Performed vulnerability assessments using tools like Nessus and Nexpose, strengthening system security.

● Administered antivirus solutions such as Trellix and Carbon Black, proactively detecting and mitigating threats.

● Supported SCADA/industrial control systems with a focus on maintaining system uptime and addressing security concerns.

Alim Industries Limited Sylhet, Bangladesh

Junior IT Support Specialist August 2015 – May 2019

● Provided technical support for Windows OS environments, configuring Windows 10 and resolving user issues.

● Assisted in Active Directory management, including creating and modifying user accounts and enforcing Group Policies.

● Deployed and maintained basic VMware environments, ensuring smooth virtualization operations.

● Collaborated on implementing and troubleshooting Cisco network equipment and Palo Alto firewalls to secure the network infrastructure.

EDUCATION

Gannon University Erie, PA

MSc. Master’s in Information Assurance and Cybersecurity North East University Bangladesh Sylhet, Bangladesh BSc. Bachelor’s in Computer Science and Engineering Technical Skills

Operating Systems: Windows Server 2016/2019, Windows 10, Linux

Active Directory: Group Policy, user accounts, MFA implementation

Configuration Management: SCCM, Tripwire, VCM.

Virtualization: VMware vSphere (ESXi 6.0+), HP Simplivity

Deployment Tools: MDT, WDS

Scripting: PowerShell, VMware PowerCLI

Vulnerability Management: Nessus, Nexpose, IP360

Networking: Palo Alto firewalls, Cisco switches/routers

Security Tools: BigFix, Trellix Antivirus, Carbon Black

Industrial Systems: SCADA/ICS troubleshooting and security

Mastery of Microsoft Office (Word, Excel, PowerPoint), NetDocuments, and Google Suite (Docs, Sheets, Slides).

Excellent communication skills with a focus on team-building and customer relations.

Outstanding organizational, multitasking, and problem-solving abilities Certification

Google Cybersecurity

Google IT Support

CompTIA Security+ (Pending)

Microsoft Azure Administrator Associate (Pending)

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