Pharmacy Technician Customer Service
Resume:
Emily Dehart
Pharmacy technician
Titusville, FL 32780
*************@*****.***
Professional Summary
Hardworking highly skilled and detail-oriented pharmacy technician with 13 years of experience in patient care, housekeeping, and customer service. Highly professional with Proven ability to accurately fill and verify prescriptions, process insurance and third-party payments, and manage expertise in providing exceptional customer service and the ability to empathize with patients and to maintaining a clean and well-stocked environment. Strong communication skills, problem-solving abilities, and proficiency in inventory control. Committed to delivering outstanding results while ensuring patient satisfaction,confidentiality. Proficient in inventory control and problem-solving, with a strong understanding of healthcare regulations and HIPAA compliance. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Housekeeping
Healthcare Service Group Inc.-Titusville, FL
October 2023 to Present
Responsibilities
• Personal Protective Equipment - All employees will be provided and required to wear appropriate PPE for all functions
• Housekeeping - Perform housekeeping and cleaning duties such as dust and damp mopping floors in assigned areas
• Clean and sanitize bathrooms, including sinks, tubs, floors, and commodes
• Daily cleaning and sanitizing patient room furniture, sitting rooms, and dining room furniture
• Removal and disposal of trash and perform all other related duties as assigned
• Safety - Utilize protective gear in all appropriate functions
• Responsible for the safe and proper mixing and use of cleaning solutions while adhering to all safety precautions
• Reporting equipment/cleaning product needs and or malfunctions to supervisor in a timely fashion
• Ensure the established standards, safety, and quality guidelines are met
• Follow infection control and universal precautions policies and procedures to ensure that a sanitary environment is achieved at all times
• Follow proper reporting, isolation, and handwashing procedures/techniques
• Punctuality - Consistent attendance and punctual arrival
• Timely completion of assigned cleaning area according to schedule
• Respond to the paging system in a timely and appropriate manner
• Customer Experience - Positively represents HCSG by following instructions, being courteous, and cooperative with supervisor, co-workers, and client staff Cleaner
Triple T's Cleaning
May 2023 to August 2023
• Meeting with homeowners to understand their cleaning expectations
• Sweeping, washing, mopping, and polishing the floors
• Collecting and disposing of general waste or recyclable items
• Sanitizing and disinfecting areas or surfaces within a home
• Dusting furniture, vacuuming carpets or rugs, and washing windows, ceilings, and walls
• Responding to complaints and inquiries from homeowners
• Notifying homeowners and supervisors of accidents or issues that occur when cleaning
• Attending training sessions to stay updated on current cleaning standards Patient Consultant
Trulieve-Titusville, FL
January 2020 to March 2023
• Provide exceptional customer service to patients, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the Tru Experience through elevated patient service standards, behaviors, and product knowledge.
• Assist Assistant Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manor.
• Follow Retrieve Policies and Procedures.
• Work directly with the Tru Host and Reception to enhance the patient experience.
• Assist patient with any product or device issues.
• Work with leadership and management to find solutions to patient issues.
• Document patient issues and concerns on the patient’s profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.
Delivery Driver/Cook
Pizza hut
May 2016 to December 2019
I learned how to make pizza and cut it. I helped with clean up at night and was a driver. Driving is my thing loved my customers and loved working with my co workers Sales Associate
Walmart-Merritt Island, FL
May 2010 to October 2015
• Cashier
• Jewelry associate
• Sporting goods
• Paints
• Housewares
• Hardware
• Toys
• Grocery
• Customer service
Education
Associate's degree in Pharmacy Technician
Martinsburg collage - Martinsburg, WV
October 2023 to July 2024
Skills
• Inventory Control
• Cash Handling
• Driver (4 years)
• Organizational Skills
• Customer Service (9 years)
• Communication Skills (8 years)
• Childhood Development
• Caregiving
• Retail Sales (6 years)
• POS
• HIPAA
• Pharmacy Technician Experience
• Patient Care
• Typing
• Cleaning
• Pharmaceutical sales (2 years)
Certifications and Licenses
Driver's License
Assessments
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
May 2023
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
September 2024
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
October 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Cleaner fit — Proficient
October 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Pharmacy technician skills — Completed
September 2024
Responding to pharmacy customers with sensitivity
Full results: Completed
Medical terminology — Proficient
September 2024
Understanding and using medical terminology
Full results: Proficient
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Proficient
November 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Real estate — Proficient
November 2022
Matching listings with specifications
Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
September 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Automotive maintenance — Completed
May 2022
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Completed
Delivery driver — Proficient
May 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Basic computer skills — Proficient
November 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Home health aide skills — Proficient
November 2022
Providing care to patients in a home setting
Full results: Proficient
Home health aide skills — Proficient
April 2024
Providing care to patients in a home setting
Full results: Proficient
Administrative assistant/receptionist — Proficient November 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work motivation — Proficient
July 2023
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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