System Administrator Team Lead

Joshua R. Nutt

404-***-**** ~ ******.****@*****.*** ~ Gillsville, GA 30543

System Administrator Team Lead Escalation Engineer Accomplished engineer with over 15 years front end, back end, field and C-Level support. Experienced with on prem hardware, cloud software applications as well as their integration. Supported multiple industries including Healthcare, Legal, Banking, Retail, Insurance and Manufacturing. QUALIFICATIONS

Salesforce ServiceNow Datto Veeam Citrix Citrix Workspace ESXi VMware Hyper-V IAM Cloudstrike Administration Sentinel One Administration AWS Jira ConnectWise Kaseya ManageEngine SolarWinds Fortinet Family Watchguard Sonicwall Auvik Azure Whats Up Gold O365 Administration Entra ID Active Directory Astea Zscaler Barracuda Papercut MS Dynamics XenServer VM Tools Zendesk Cisco Meraki Ruckus Ubiquiti Palo Alto NetGear Broadcom Extreme Networks HPE Trend Micro Sophos OKTA Administration

iDRAC iLO DUO ITGlue Splashtop PowerShell TeamViewer Acronis WORK EXPERIENCE

System Administrator Feb. 2024 – October 2024 Leavitt Group Remote, GA

• Cloud Strike, OKTA and Sentinel 1 Administrator

• Phone support for multiple devices including end users and an escalation point for the helpdesk administrators

• Troubleshooting of multiple cloud migration issues and follow up support between teams for client facing seamless integration

• Created documentation to allow for other teams to solve issues they may not have experience with.

• Active Directory, Exchange, and O365 administrator in a hybrid environment

• PowerShell on end points as necessary

Escalations Engineer / Team Lead 2023 – Feb 2024 Novatech Alpharetta, GA

• Led a multi-faceted team to efficiently solve wide ranging client issues in a timely manner

• Proactively determined incidents / problems & reactively isolated escalations, usage of PowerShell scripts for reporting as well as on tenants for consistency

• Azure administrator, including actively monitoring security concerns

• OKTA, Barracuda, and multiple VDI families systems administrator

• Primary contact for multiple international teams to assist with a 24x7x365 coverage model

• Fortigate, Sonicwall and Watchguard administrator Technical Services Engineer 2022-2023 Milner Inc. Peachtree Corners, GA

• VM ware set up of on prem ESXI host to be used in a virtual environment including patching and load balancing

• VDI Troubleshooting & training involving migrations to and from a virtual environment.

• Fortigate, Sonicwall and Watchguard administrator

• Multiple Cloud options administrator based on the client environment Joshua R. Nutt

404-***-**** ~ ******.****@*****.*** ~ Gillsville, GA 30543 Project Lead Engineer 2020 – 2022 A Tech Placement Gainesville, GA

• Citrix migration project, trained engineers how to efficiently set up accounts to be migrated to the virtual environment

• VDI Troubleshooting & including issues with patching a virtual environment

• Virtual and on site training for multiple branch locations including executives

• Interviewed, trained, and mentored new team members

• Led project postmortem to define success and places of available improvements Technical Services Engineer 2019 – 2020 Prime Care Technology Duluth, GA

• On Site support and onboarding for client locations including complete network cutover and follow up support

• While in office; remote support for recently onboarded clients as well and training newer engineers

• Worked with engineering team to ensure all onboarding is completed to the account manager and client specifications

Desktop Support L3 2018 – 2019 Coretech Cornelia, GA

• Manufacturing site with both line work and over 200 in office employees

• In-House technician for physical and logical issues with all provided equipment

• Technical process creation including documentation for coverage engineers

• Cultivated a respectful working relationships between management, coworkers, contractors, & employees that directly reported to other members of management and myself Field Support Specialist 2017 - 2018 InSource / Decision 1 Sugar Hill, GA

• Training engineer including designing custom training materials, scenarios, as well as creating reference guides

• Diagnostic and on site repair of Printers, Servers, laptops, desktops and networking equipment

• Created documentation to allow for other teams to solve issues they may not have experience with. Product Support Specialist 2015 – 2017 Ricoh Tucker, GA

• Classroom / hands on training for management and front-line employees on supported hardware

• Phone support for multiple devices including end users and field service engineers

• Responsible for documentation of all processes and repair work EDUCATION & CERTIFICATIONS

Project+ / Cloud Essentials / A+ / Security+ / ITIL Foundation v3 / ITF / CCENT / AZ-900 / MS-900 / SC-900 / AI-900 / Career Essentials Business Analysis / Career Essentials in Generative AI / Career Essentials in Project Management / Career Essentials in System Administration / Fortinet NSE 1,2,3 2010 Concordia College Wilmington, DE

Bachelor of Science in Information Technology

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