Customer Service Access Control
Resume:
Bawa Parm
Surrey BC
***********@*****.***
SKILLS
●Communication Skills (Multilingual) and Organizational Skills - Fluent in English, Hindi, and Punjabi languages
●Teamwork and mentorship- Excellent team player focusing on collaboration, team building and customer relations.
●Willing to get certificates for First Aid and Traffic Control Person
●Customer Service Experience, Incident reporting
●Integrity: Punctuality, Adaptability, Positive Attitude
●Expert in computer skills and experience with Microsoft Office (Word, Excel, PowerPoint)
●Basic security training, Understanding of access control Systems
●Able to work with team members in highly crowded areas such as malls, Events
●Ability to work or stand for more extended hours
EXPERIENCE
Wendy’s 100 St Schoolhouse - Cashier (Nov 2024 - Present)
●Customer Service, Honesty and Integrity
●Handling transactions, Accuracy and Attention to Detail
●Food & order management, Multitasking Ability
●Maintaining cleanliness and Hygiene Awareness
●Teamwork & Punctuality, Patience and Calmness
●Assist with preparing drinks, desserts, or small food items when needed.
●Help with opening or closing duties, such as counting cash drawers.
●Followed company policies and safety procedures.
Event Security Officer, Volunteer (2023)
●Access Control, Crowd Management, Guest Services
●Emergency Control (Blue and Red code)
●Patrolling, bag search and Pat-downs
●Assets protection, Responsibility and Reliability
Volunteer at the Vaisakhi parade (April 2023 & May 2024)
●Monitor and manage access points to the Gurdwara Sahib.
●Crowd control at the gurdwara entrances and indoors to ensure the safety and security of the public.
●Parkade attendant- Direct vehicles to the designated parking stalls.
Amazon, Pitt Meadows- Warehouse associate (Sept 2023 -Jan 2024)
●Picking, packing, stowing
●Paying attention to detail to ensure awareness
●Time-management, Punctual, problem-solving
●Ability to lift 40-pound and able to work in fast pace environment
●Implementing and adhering to Amazon's safety protocols and procedures, Identifying and reporting any maintenance or repair needs, Developing and implementing a sustainable waste management plan
ACHIEVEMENTS: Top performer of the month, Overtime record holder
Fylfot Institute, India —English Teacher(July 2022 - July 2023)
●Developed and implemented lesson plans for [subject/grade level], adapting to students' learning needs.
●Engaged students through interactive and practical teaching methods, fostering a supportive learning environment.
●Assessed student progress, provided feedback, and communicated with parents/guardians regarding performance.
●Organized and facilitated extracurricular activities and educational workshops.& Demonstrated strong communication, patience, and leadership skills in managing a diverse classroom.
ACHIEVEMENTS: Excellence in teaching award
Mcdonald’s, India — Crew Member (April 2021 - Mar 2022)
●customer service & ensure high standards of food quality and customer satisfaction.
●Handled customer inquiries, complaints, and special requests to ensure a positive dining experience.
●Assisted in menu planning, order taking, and food service during peak hours, Dishwashing and sanitization
●Ensured compliance with health and safety regulations and maintained a clean, organized environment.
AVAILABILITY (Flexible – Part time: 20 Hours/Week)
●For weekends Anytime Day/afternoons/Night * Open to Night Shift*
●For weekday afternoons/Nights Open to Night Shift*
Ref: Available on Request…
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