Part-Time Customer Service

Menaka Sandran

** ****** **** *****, *******, ON L3S 2Z2

Mobile: 647-***-**** l

Email: *************@*****.**

Objective:

To obtain a position in Community Service Field.

Highlights of Qualifications:

Experience providing outstanding customer related services

Excellent interpersonal and communication skills

Strong organizational and time management ability

Proven ability to work efficiently, both independently and as part of a team

Effective problem solving skills

Basic computer knowledge in MS office

Fluent in English and Tamil

Knowledge of cheque processing in accordance to CPA rules.

Proactive and constructive approach towards problem resolving.

Education and Training

Evergreen College Jan 2021 – Present (Student)

Community Service & Developmental Service Worker Diploma (CSW/ DSW)

Maple leaf college 2006 - 2008

Computerized accounting and Business administration

Centennial College 1997-2000

Business Administration & Accounting Diploma

Volunteer Experience

Frontline Volunteer January 2020 – till date

Settlement Assistance and Family Support Services – Toronto Canada

Involved with Settlement Assistance and Family Support Services as the capacity of a Frontline Volunteer in community related compilations of observed Translations and Interpretations and their economical, socio psychological issues that they face in and around their existing environments.

Retail Lockbox Associate - Jan 2006 - Present

Symcor Inc. Toronto, ON

Manage daily ensuring the prioritization of batches within pay courier application are processed

based on clients SLS. Familiarity if each clients processing institutions. Oversees and manages in the pay courier area and addresses operational issues and escalates to PSO/Assistant Manager. In the absence of the production support officer, provide effective leadership to staff by assigning work distribution. Maintain strict adherence to procedures in accordance with banking and security access regulations and reporting and any unusual occurrences to the Assistant Manager or Production Manager.

Mortgage Agent, - Financial Institution Aug 2018 – Jan 2020

Equity Financial Line. Toronto, ON

Evaluated debt ratio, loan to value ratios, credit scores, and property valuations for several

Clientele Conducted analysis of investment potentials while emphasising diversification

boosting portfolios by 10% Successful loan underwriting of six loans, surpassing client expectations

References Available Upon Request

Contact this candidate