Call Center Customer Service

Cassietta Parnell

Arlington, TX ***************@*****.*** 769-***-****

Experienced Licensed Property & Casualty Insurance Adjuster adept at remote work, providing outstanding customer service, and problem-solving for clients with compassion and efficiency.

Work Experience

Remote Customer Service Call Center Representative

Bright Star Meridian, MS October 2018 – June 2020

Provided advocacy to veterans seeking healthcare resources, delivering compassionate support and effective solutions in a high-volume remote call center environment:

Answered incoming calls and emails, provided frontline customer support, processed payments, and assisted with transactions reliably.

Promoted high customer satisfaction by effectively de-escalating problematic customer concerns and resolving problems with knowledgeable, friendly service.

Maintained up-to-date knowledge of current promotions, exchange guidelines, payment policies, and security practices to provide accurate and helpful information.

Demonstrated excellent communication skills during client intake and when contacting medical offices, meticulously documenting all interactions.

Remote Call Center-Licensed Texas Insurance Adjuster

Liberty Mutual Remote from Dallas, TX October 2021 – October 2022

Insurance professional specializing in HAZMAT and Xactimate cases, auto appraisals, CCC pathways estimations, construction inspections, and workers' compensation claims:

Proficient in assessing properties, determining liabilities, and negotiating settlements with exceptional attention to detail and documentation skills.

Successfully handled high case volumes with accuracy and care, consistently ensuring timely and efficient resolution of claims.

Leveraged exceptional interpersonal skills to manage customer expectations, providing excellent service and support throughout the claims process.

Proactively resolved complex claims by emphasizing effective time management, cost control, and mediation to achieve favorable outcomes.

Substitute Teacher-Charter Schools

Kelly Education Staffing Services Meridian, MS August 2023 – March 2024

Assigned through staffing agency as a Lead Substitute Teacher and support for Special Education students grades K-12 at Charter Schools:

Provided special education support to students, demonstrating excellent communication skills and adaptability in various classroom settings.

Managed classrooms and assisted teachers in handling stressful situations, ensuring a positive learning environment for all students.

Multitasked effectively to complete tasks reliably, supporting the diverse needs of students and educational staff, enhancing math learning by 23%.

Truck Driver

City of Meridian Meridian, MS November 2022 – March 2023

Hauled material for city road construction using CDL license:

Operated dump trucks efficiently, ensuring safe and timely transportation of construction materials for city road projects.

Demonstrated reliability and adaptability in various road work tasks, contributing to the successful completion of construction projects.

Utilized excellent communication and problem-solving skills to navigate daily challenges, maintaining a high standard of work performance.

Skills Areas

Exceptional Customer Interaction Remote Work Efficiency Advanced Problem Solving

Comprehensive Claims Assessment Detailed Liability Determination Technical Proficiency

Effective Settlement Negotiation Data Documentation Inbound/Outbound Call Center

Education

Currently earning a Bachelor’s degree in Psychology

Southern New Hampshire University Online Remote Expected Graduation is 2025

Property & Casualty Texas Adjuster’s License

State of Texas Department of Insurance Online Remote Acquired in 2021

Associate of Arts GPA 3.87

Meridian Community College Meridian, MS Graduated in 2009

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