Customer Service Business Operations

Steven O’Connor

Canton, MI. *****, 734-***-****, ***********@*****.***

Professional Summary

● Experienced service industry professional with a strong background in customer satisfaction and technical skills. Proven ability to manage office tasks, coordinate compliance, and assist in business operations. Skilled in automotive repair and management, with a focus on steering, suspension, and braking systems.

Skills

● Customer Service Excellence

● Automotive technical Skills

● Compliance Coordination

● Proficient in Microsoft Office

● Equipment Maintenance

● Class Scheduling

● Staff Management

● Problem Solving

Work History

Office Work, 12/2011 – 09/2023

Advanced Driving Academy - Canton, MI. 48187

● Assisting walk-in customers and managed phone inquiries efficiently

● Developed and prepared classroom materials following state guidelines.

● Scheduling classes and road tests diverse clients.

● Assist in business compliance obligations with federal, state, and local governments as well as various banks and insurance companies.

General and on-site Manager, Dispatcher, 05/2000 – 11/2011 Trolls Devaning Service Inc. - Detroit, MI. 48216

● Coordinated inspections with U.S. Customs and managed necessary workforce.

● Responsible for obtaining necessary work force to carry out inspections.

● Responsible for maintaining all necessary equipment used in the unloading of trucks and containers. Truck Driver, 06/1998 – 05/2000

RPM Delivery Service Inc. - New Boston, MI 48164

● Performed expedite freight services for Hall Transportation and Johnson Controls as well as various other clients.

Technician / Manager, 02/1996 – 06/1998

Ecorse Electric - Romulus, MI. 48174

● Assist customers with the repair of electrical and lighting systems for over the road trucks, heavy and industrial equipment.

● Assist customers with over the counter service parts.

● Rebuild starters, alternators, and generators.

Line Repair Technician, 08/1979 – 02/1996

Armstrong Buick Inc. - Livonia, MI. 48150

● Repaired and maintained automotive systems specializing in steering, suspension, and brakes.

● Representative for the service and body repair departments on the dealerships workers compensation safety committee. Working with a representative from all departments of the dealership and our workers compensation carrier to promote and maintain a safe working environment for all employees. Line Repair Technician, 09/1977 – 11/1979

Sears Auto Repair Center, - Dearborn, MI. 48124

● Working at a well known national auto repair chain I was closely involved with the customer and write-up personnel to help guide the customer through needed repairs and maintenance of their vehicle.

● Specializing in steering, suspension, and brakes. Education

General Motors Technical Center, Continuing Education in Automotive Repair and Dealership Operations, August 1979 - February 1996

Edsel Ford High School, High School Diploma, and Received Industrial Arts Award in Auto Service, June 1978 Sears Training Center, Classes in Auto Repair and New Products, July 1978

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