Customer Service Sales Associate

Ellie Toronto, ON Peimani 647-***-**** **************@*****.***

Profile

Customer-in track cash team Experience providing handling, success. record focused exceptional of and meeting Sales multitasking sales Associate customer targets in with fast-service, while paced over restocking ensuring 5 settings. years of a inventory, positive Committed experience shopping and to in upholding retail maintaining experience. and grocery store a clean, Experienced standards store organized environments. and in contributing POS store. systems, Proven Skilled to SALES ASSOCIATE/ CUSTOMER SERVICE

SKYLINE LTD TORONTO MARCH 2024– MARCH 2025

§ Assisted with planning and coordinating events and activities for the company.

§ Greeted and assisted customers, providing product recommendations and solutions based on individual needs.

§ Met and exceeded monthly sales targets through upselling and cross-selling techniques.

§ Processed transactions efficiently, handled cash and managed credit card payments through POS systems.

§ Resolve customer complaints and issues promptly, ensuring customer satisfaction.

§ Stayed up-to-date with product knowledge and store promotions to provide accurate information to customers.

§ Collaborated with team members to achieve store goals and maintain a positive work environment.

§ Assisted with inventory management, including conducting regular stock checks and managing inventory levels. CUSTOMER SERVICE REPRESENTATIVE / CAHIER

EUROPEAN CLOTHING STORE FEB 2021- JUL 2023

Delivered excellent customer service by addressing inquiries and resolving product-related concerns promptly.

Handled customer returns, exchanges, and refunds efficiently, maintaining positive relationships.

Assisted in the onboarding and training of new team members, promoting a supportive work culture.

Monitored the sales floor for cleanliness and assisted in maintaining a welcoming environment for customers. SALES ASSOCIATE / CUSTOMER SERVICE REPRESENTATIVE MAY 2019 – DEC 2020 NOUSHEH DAIRY COMPANY

• Assisted customers with product inquiries, recommendations, and sales transactions.

• Maintained strong customer relationships by addressing concerns and ensuring a positive experience.

• Handled purchase orders and invoicing, ensuring smooth order fulfillment and accurate documentation.

• Managed inventory tracking and restocking to meet customer demand and optimize sales. Education Ontario Grad. Certificate in AI with Machine Learning Humber College – 2024 Skills & Abilities

§ Team Collaboration and Leadership

§ Multitasking and Time Management

§ WHMIS 2015 Training with GHS by Safe Check

§ CPR and First-Aid Certification by the National CPR Foundation

§ Administrative Support

§ Sales and Upselling Techniques

§ Customer Relationship Management (CRM)

§ Inventory Management

§ Cash Handling and Transactions

§ Product Knowledge and Merchandising

§ Conflict Resolution

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