Technical Support Network Security
Resume:
Henry Mickens
Glendale, AZ *****
*****.*******@*****.*** / www.linkedin.com/in/henrymickens Professional Summary
Experienced Network Professional with a strong background in networking, cybersecurity, and automation. I am skilled in network configuration, security implementation, and troubleshooting. Adept at leveraging DevOps methodologies for network automation and optimization. Holds multiple industry-recognized certifications in networking, cybersecurity, and project management.
Professional Experience
Network/Security Analyst: Freelance
IT Essential Elements Glendale, Az Multi-Domain IT Specialist: Jan 2024 to current Monitored network traffic for security threats and implemented response strategies
• Conducted penetration testing and vulnerability assessments
• Collaborated with cross-functional teams to enhance network security posture
• Monitor and troubleshooting network performance using tools.
• Oversee network security and port management.
• Leverage frameworks and platforms cloud & infrastructure.
• Provide technical support, including application and platform management, to field offices and other organizational units.
• Perform preventative maintenance on IT systems and networks. Manage user accounts and handle escalations effectively. Ensure the seamless operation of local and wide area networks.
Properties Network Engineer
Cortland Properties Phoenix, Az Regional Technology Leader May 2023 to Jan 2024
• Designed, configured, and maintained enterprise network infrastructures
• Implemented security protocols, firewalls, and threat management solutions
• Developed network automation scripts to streamline deployment processes.
• Technical support: Manage technical resources, including application and platform management, and provide technical expertise to field office staff; Ensure security, Provide disaster recovery plans.
• Customer support: Install, move, change, and remove hardware and software; Training: Train other employees, Provide problem-solving
• Maintenance: Perform preventative maintenance inspections and oversee the maintenance of local and wide area networks
PC/LAN Technology Analyst
Wells Fargo Bank Phoenix, Az: September 2017 to May 2023
• Installing, configuring, and maintaining software and hardware: This includes operating systems, Microsoft Office, and antivirus programs and virtualization with VMWare, vSphere, SAN, VLAN
• Managing user accounts: This may include handling escalations and managing port security and network switches
• Solving hardware, software, and network issues: This may include on-site network problems, server upgrades, and software deployment Skills & Expertise
Networking & Cybersecurity:
• Network infrastructure design, implementation, and maintenance
• Routing and switching (Cisco, Juniper)
• Network security and access control policies
• Ethical hacking and penetration testing
• Firewalls, VPNs, and intrusion detection systems
• Wireless network configuration and security
Network Automation & DevOps:
• Network automation using Python and APIs
• Continuous monitoring and log analysis
• Configuration management with Ansible and Terraform Project Management & Agile Methodologies:
• Agile methodologies (Scrum, Kanban)
• Risk management and incident response planning
• IT project planning, execution, and monitoring
Education
Glendale Community College Glendale, Arizona June 2008 to May 2013 Associate Degree in Applied Science: Cisco Networking System Completed multiple courses in Networking and IT infrastructure Management Additional Information
• Languages: Python, Bash, SQL
• Tools & Technologies: Cisco IOS, Juniper, Ansible, Wireshark, Splunk
• Memberships & Affiliations: Cisco Network, Palo Alto, Microsoft Suites References available upon request.
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