Technical Support Customer Service

TG

TEVIN GARRETT

*******@******.** 470-***-**** Atlanta, GA 30344 WWW: Bold Profile

Cyber Analyst with 5 years of experience in security operations, emergency response and risk mitigation. Skilled in technical support, analytical thinking and problem solving. Pursing a Master's in Cybersecurity with a strong foundation in investigative skills, incident response and report writing. Adept at identifying potential security threats and ensuring effective solutions.

Work Documentation

Customer Service

Equipment Troubleshooting

Technical Support

Professional and Courteous

Analytical Thinking

Attention to Detail

Problem and Issue Resolution

Investigative Skills

Report Writing

Incident response

Remote Security Solutions Atlanta, GA

Security Monitor Specialist

09/2023 - Current

Provided technical support to customers over the phone and in person. Diagnosed problems and determined solutions for various customer issues. Responded quickly to emergency calls from clients needing immediate assistance.

Identified potential problems during routine inspections in order to prevent future breakdowns.

Marriott Marquis Hotel Atlanta, GA

Asset Protection Specialist

12/2021 - 01/2023

Monitored surveillance systems and identified threats, escalating potential risks to management.

Assisted guest by addressing inquires, resolving complaints, and escalating complex issues when necessary.

Documented incidents, accidents, and criminal activities, maintaining accurate and detailed reports.

Dekalb County Sheriff Decatur, GA

Jail Emergency Service Team Lead

09/2017 - 09/2020

Led a team of 23 members in performing security and emergency response tasks, ensuring timely and effective outcomes.

Enforced policies and procedures to maintain order and security within the facility.

Maintained order in the prison by monitoring inmate behavior and intervening when necessary.

City of Refuge Tech Academy Atlanta, GA

Technology in Cybersecurity

04/2023

Summary

Skills

Experience

Education and Training

Jackson State University Jackson, MS

Bachelor of Science in Criminal Justice

04/2016

Kennesaw State University Kennesaw, GA

Master of Science in Cybersecurity

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