Customer Service Assistant Manager
Resume:
Steven Jaco
Springfield, MO *****
***********@*****.***
Professional Summary
Accomplished business owner with 20 years of experience in various roles, including management, sales, and customer service. Proficient in a range of skills, including organizational and supervisory experience, marketing, and hospitality management. Possess a strong background in customer service, with certifications in CDL, food handling, and pallet jack operation. Seeking a remote opportunity that leverages my diverse skillset and experience. Proficient in customer service, business development, and administrative tasks. Possess a strong background in management, including experience as an assistant manager and 4th key supervisor. Skilled in driving, moving, and logistics, with certifications in CDL A, B, and C, as well as a tanker endorsement and air brakes. Proficient in Microsoft Office and QuickBooks. Authorized to work in the US for any employer
Work Experience
Owner/Operator
Overhaul Moving Company-Branson, MO
February 2017 to June 2024
I decided it was time to start my own company in a field that I enjoy so I started a moving company Branson, MO.
We travel throughout the United States doing moves. We strive on reliability, dependability, trust, hard work and customer service.
My job is to secure any and all jobs that come in so my team and I have steady work every day, every week, all year long! I file my own paperwork, do my own payroll, scheduling and meetings. Business Support Specialist
Haven Home Health & Hospice-Ozark, MO
January 2023 to February 2024
I create and manage schedules for the CNA's, nurses, chaplains and Msw's. I write up and send out the discharge paperwork and send it out to the proper individuals. I answer phone calls, make phone calls, help take care of patients over the phone. I order medical supplies and DME for patients and create Benefit Periods for Patients (their personal schedule for the nurses, cna's, chaplains and msw's).
Assistant Manager
Schlotzsky's Austin Eatery-Branson, MO
November 2018 to December 2019
N/A
Driver (Sales Rep), Driver/Sales Workers
A Industrial Park Dr-Hollister, MO
February 2018 to August 2018
Head to the office everyday that I'm scheduled for work to pick up paper work for that day and to see who is on my team for that day. We collect the items we need for the truck for the job/ move(s) that we have so that were prepared for the work day.
From there, we contact the customer by phone before heading to their location for the move. We do our best in taking care of the customers merchandise like it was our own. It was our job to ensure safety of all merchandise and coworkers.
We would load the truck and move it to their new home that they were moving into, unload in a timely manner, follow up with end of move paperwork while my coworkers/ movers finished getting the truck ready for another move or to head back to the shop at the end of the day. Driver/ CSR, Driver/Sales Workers
Payless Rentals and Sales-Forsyth, MO
January 2017 to February 2018
It's part of my job to sell product, take payments, deliver, repair, exchange or repo merchandise if it has payments overdue. I help out our other 2 stores in the surrounding areas as well. Dishwasher
Dixie Stampede-Branson, MO
August 2016 to December 2016
Fast paced work environment. Have to wash, collect, organize and put away all clean dishes through the work day.
Houseman/Housekeeper
Chateau on the Lake-Branson, MO
March 2015 to June 2016
Convention Centre
To strip rooms of all linen and trash. To complete guest requests and make sure that the maids carts are stocked and trash changed when needed. To ensure that all dirty linen is down the chute and public areas are clean.
4th Key Supervisor
Country Mart-Branson, MO
April 2013 to April 2014
Walk the store/ face end caps, help put up the truck, make sure employees have change in their tills. Count the tills, the store safe, stock shelves periodically, help face the store and lock up when it is time to close the store.
Driver
Jimmy John's-Branson, MO
February 2011 to November 2011
Help make subs in shop ready for delivery, deliver the product in a quick, timely, and safe manner. Host/ Server
Ihop-Branson, MO
May 2010 to February 2011
Greet and seat customers in a timely manner with a smile and a great personality. Take the customers order within 2 minutes of being greeted and sat at their table. Product Technician
Aaron Rents-Springfield, MO
August 2008 to August 2009
Delivery, Repair, Returns, Service
Shift Manager
Wendy's-Branson, MO
November 2006 to June 2008
All
Crew
McDonald's - Branson, MO
March 2005 to November 2006
All
Education
Associate's degree in Business Management
OTC - Branson, MO
August 2008 to May 2009
GED
OTC - Branson, MO
Commercial Driver's License (CDL)
Class A
Expires: September 2026
State: MO
Endorsements: H (Hazardous Materials) - P (Passenger vehicles) Skills
• Windows
• Organizational skills
• Supervising experience
• Driving
• Android
• Upselling
• Moving
• Order picking
• Outdoor work
• Merchandising
• Forklift
• Box truck
• Mac OS
• QuickBooks
• Marketing
• Office experience
• Math
• Social media management
• Heavy lifting
• Clerical experience
• Hospitality management
• Regulatory reporting
• Computer hardware
• Restaurant management
• POS
• Microsoft Powerpoint
• Business development
• English
• Payroll
• Customer service
• Inventory control
• Microsoft Outlook
• Kitchen experience
• Microsoft Office
• Assembly
• Phone etiquette
• Animal care
• Cash handling
• Accounts payable
• Basic math
• Accounting
• Training & development
• DocuSign
• Tractor-trailer
• OSHA
• Shift management
• Dispatching
• Shuttle driving
• Relationship management
• Construction
• Cooking
• Data entry
• Customer relationship management
• Commercial driving
• Typing
• Computer operation
• Delivery driver experience
• Pricing
• Host/hostess experience
• Assistant manager experience
• Retail sales
• Warehouse experience
• Restaurant experience
• Sanitation
• Time management
• Human resources
• Purchasing
• Sales
• Office management
• Cash register
• Guest services
• Load & unload
• Medical terminology
• Front desk
• Team management
• Store management
• Retail management
• Security
• Computer networking
• Route driving
• Analysis skills
• Microsoft Access
• Administrative experience
• Management
• Computer Networking
• Leadership
• Retail math
• Computer literacy
• Serving
• iOS
• Negotiation
• Conflict management
• ADP
• Hotel experience
• Microsoft Excel
• Microsoft Word
• Filing
• Word processing
• Procurement
• Technical support
• Communication skills
• Recruiting
• HR sourcing
• Profit & loss
• Account management
• Food service
• Business management
• Google Suite
• Customer support
• Medical office experience
• Schedule management
• Computer skills
• Freight
• Custodial experience
• Cleaning
Certifications and Licenses
Tanker Endorsement
Present
Chauffeur's Permit
September 2008 to Present
Non-CDL Class C
Pallet Jack Certification
Professional In Human Resources
CDL B
Food Handler Certification
CDL C
CDL
CDL Class A September 2020 to September 2026 Tanker, HazMat and Air Brake endorsements Driver's License Class E September 2017 to September 2021
Air Brake Endorsement
September 2020 to September 2026
Driver's License
September 2020 to September 2026
CDL A
September 2020 to September 2026
Class E
August 2008 to September 2026
PMP
Driver's License
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