Scrum Master Information Technology

Collin Johnson

IT Manager, SCRUM MASTER, CURRENT 'SECRET' SECURITY CLEARANCE

PROFESSIONAL SUMMARY

Successful Information Technology professional with over 10 years' experience in Information Technology, and over 7 years in Project Management. I have an MBA with an emphasis in IT management, with ITIL Certification, and ITIL Continuing Service Improvement and ITIL Service Operations Certification, as well as Certified Scrum Master (CSM). A proven leader and great communicator.

SKILLS

Project Management/Documentation Data Management

System Administration Jira

Scrum and Agile Methodologies

Stakeholder Communication Team Collaboration

Software Development Lifecycle Program Management Written/Verbal Communication

EDUCATION AND TRAINING

MBA

Information Technology, Western Governors University, Salt Lake City UT

Bachelor of Arts

University of Phoenix, Salt Lake City, UT

CERTIFICATIONS

•Certified Scrum Master (CSM)

•ITIL v3 Foundations Certification

•ITIL Continual Service Improvement (CSI) Certification

•ITIL Service Operations Certificate

•Project Management (PMP) prep course

•ServiceNow SOL-200 System Admin Training

PROFESSIONAL EXPERIENCE

Business Analyst, LTI Mindtree/First Citizens Bank, Aug 2024-Present

Remote (contract role)

•Gathering & analyzing IT Asset information by compiling and creating reports to identify needs and recommend solutions, ensuring best practice and secure processes during merger of banking entities.

•Using Excel and Service Now to generate, track, and analyze data.

•Bridge the gap between business needs and technical solutions.

•Working across teams to eliminate redundancies and improve efficiency.

Senior ServiceNow Admin, Helmerich & Payne/Oaktree Staffing, DEC 2023-JUN 2024

Tulsa, OK (contract role)

•Implemented SCRUM Agile methodology using Jira for prioritization and setting timelines to resolve backlog of requests, leading, supporting and prioritizing the Wipro team.

•Successfully managed integration of ServiceNow and PagerDuty SAAS tools.

•Acting as a liaison between technical teams and internal stakeholders to ensure projects meet expectations, agreed release date

•Manages the team with focus on strategy implementation and control, directing the overseas development team in overall support of established company objectives.

•Managing upgrades, review and resolve of skips, and ensuring overall functionality.

•Communication with ServiceNow vendor to answer questions, manage vendor upgrades, backups and resolve issues.

Software Advisor/Product Manager, DISA/Norseman Defense Services, APR 2020-OCT 2023

Tulsa OK (contract role)

•Lead designers, developers, and other team members throughout Software Development Lifecycle (SDLC) for several sequential projects.

•Conduct code reviews and unit tests to ensure quality assurance standards were met.

•Collaborated with stakeholders to develop user stories and acceptance criteria for new features, managing project deliverables from kickoff to maintenance using Jira to communicate among teams.

•Mentored junior engineers on best practices for coding standards and design patterns.

•Successfully led full lifecycle software development from planning to deployment and maintenance, leading to improved customer satisfaction.

•Coordinate and communicate between Product Owners and Development team to ensure objectives are understood and met.

•Using Jira (datamining) to analyze, compile, and communicate large amounts of sensitive data.

System Engineer (ServiceNow), Meridian/Centene Health/Kforce, NOV 2019-APR 2020

Tulsa, OK (contract role)

•Managed Software Development Lifecycle (SDLC) project to analyze large amounts of asset data to 'read only' instance, redirecting software tools and users to new instance.

•Maintained inventory records of hardware assets deployed across multiple sites along with their respective configurations and warranty information.

•Utilized Jira-Python to handle debugging and automate scripting tasks.

Senior Systems Analyst, Veterans Affairs Admin/AII In Solutions, NOV 2018-NOV 2019

Tulsa, OK (contract role)

•Managed stakeholders to set and deliver project objectives and ensure Federal compliance.

•Provided technical support for users on system issues, including troubleshooting hardware and software applications.

•Led a development team using Jira (Project) to plan and implement following documentation, best practice and policies throughout the process, leading the project from initiation to finish

Service Asset & Configuration Management, Williams Energy/TEKsystems, JUL 2018-NOV 2018

Tulsa, OK (contract role)

•Managed and documented IT Asset lifecycle from procurement to disposal.

•Gatekeeper for the creation of new configuration items (Cls) for applications, databases, servers, switches, routers, etc.

•Using project management skills and principles to assist the Software Asset Management team to identify cost breakage and provide end to end tracking and continuous quality improvement.

Infrastructure Project Manager, Varian Medical/Varex Imaging, MAY 2016-JUN 2018

Salt Lake City, UT

•Developed and implemented project plans, objectives, schedules and milestones to ensure successful completion of infrastructure projects within scope, timeline and on budget.

•Managed all aspects of the software development life cycle for infrastructure projects using Agile and Waterfall methodologies.

Lead implementation of ServiceNow in a new company as Varex Imaging split from Varian Medical.

IT Asset Manager, lntermountain Healthcare, MAR 2014-MA Y 2016

Salt Lake City, UT

•Managed IT asset management from 'cradle to grave' creating and improving processes, moving from CA service management tool to ServiceNow.

•Work closely with stakeholders and development team to establish process and documentation.

•Documented process for deploying applications into new production environment.

Chief of Administrative Services, Utah Army National Guard (Full Time) Aug 2006-Oct 2013

•Performed Information Oversight for large (Statewide) IT group.

•Project Manager or stake holder for IT group to include NOC, Dev and Service Desk.

•Liaise and negotiate with contracting companies to ensure contact requirements are met.

•Responsible for executing an annual budget of 500k, ensuring expenditure is within Federal guidelines while supporting the continuing requirements of the organization.

•Deployed during Operation Desert Shield/Storm, supporting and procuring the IT efforts of a large unit.

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