Operations Specialist Production
Resume:
MARIO CAMPOS
ELIGIBILITY SPECIALIST TRAINEE
CONTACT
PROFILE
**.*****.*.******@*****.***
Linkedin:
www.linkedin.com/in/mario-campos-464501b0
More than 15+ years as a Database Analyst with an extensive professional record of successful strategic and tactical problem solving within a Mortgage Analytics Company. Committed to the excellence of the on-line MetroScan product. Proven ability to train and mentor cross-functional teams. Strong analytical and problem-solving skills. Self-starter, team player and commitment to deliver quality products.
SKILLS
EXPERIENCE
Platform expertise
Network expertise
Analytics
Communication
Creativity
Strategic thinking
IT Production Operations Specialist - California
(12/14/2024 – Present)
Lead IT Production Operations Specialist
(03/25/2024 – 12/13/24)
Prime Therapeutics, Rancho Cordova, CA
SharePoint Administration.
Monitoring and remediation to restore services in Production Operations withing the following areas: Data Center Operations, Desktop Operations, Network Operations, Server and Storage Operations, Cloud Operations, and Land/ID Administration.
Monitoring system and application dashboards for anomalies as defined by the assigned IT Service Area.
Understanding and working on resolving problems in the areas monitored under the guidance of a Senior or Lead Operations Specialist.
Fulfilling services from the Service Catalog of the area(s) supported (Desktop, Server, ID Management etc.).
Working with correspondence team, processing approvals, send notifications to be ordering or rendering provider, or members for authorization.
Lead IT Production Operations Specialist
(10/19/2021 – 3/24/2024)
IT Production Operations Specialist, Contractor
(10/18/2020 – 10/18/2021)
Magellan Health, Rancho Cordova, CA
SharePoint Administration.
Monitoring and remediation to restore services in Production Operations withing the following areas: Data Center Operations, Desktop Operations, Network Operations, Server and Storage Operations, Cloud Operations, and Land/ID Administration.
Monitoring system and application dashboards for anomalies as defined by the assigned IT Service Area.
Understanding and working on resolving problems in the areas monitored under the guidance of a Senior or Lead Operations Specialist.
Fulfilling services from the Service Catalog of the area(s) supported (Desktop, Server, ID Management etc.).
Working with correspondence team, processing approvals, send notifications to be ordering or rendering provider, or members for authorization.
Data Transformation Specialist
(1/1/2017 – 7/1/2019)
CoreLogic
Rancho Cordova, CA
Sole responsibility for MetroScan software management, Production processing of county data sets, Sales Transfer information, and Parcel Map Transformations.
Incident Tracking and resolution.
Contributed to the Project Eagle by training the offshore production teams on MetroScan Production Process on Linux/Unix, Grant Deed Nominal Exceptions research, and Parcel Map Transformations.
Data Services Analyst Senior
(1/1/2013 – 12/31/2016)
CoreLogic (fka First American CoreLogic
Rancho Cordova, CA
Database Administration/Analysis and IT Support.
Extensive record of success strategic and tactical problem solving.
Processing County Assessment Data, Tax Roll Assessments, FBI Crime Data, Daily Grant Deed Transfers and Parcel Map Conversion from Raster & TIFF Images.
On-Line Product Maintenance.
Identifying inefficiencies and proactively providing solutions.
Software Configuration Management.
Remodeled Standard Operating Procedures for the Production Technician.
Monitor SAN storage allocated for our departments and responsible for termination of orphan Process ID’s (PIDd’s) to free up SAN storage.
EDUCATION
MTI Business Collage
1980 - 1984
Data Processing – Phase I
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