Customer Service Agent

CURRICULUM VITAE

PERSONAL DETAILS

FULL NAME : ABDALLA JULIUS CHUMA

SEX : MALE

DATE OF BIRTH : 23-06-1999

NATIONALITY : TANZANIAN

RELIGION : MUSLIM

MARITAL STATUS : SINGLE

PROFESSIONAL STATUS : MASS COMMUNICATION

CONTACTS : 078*******

E-MAIL : ****************@*****.***

CAREER PROFILE SUMMARY

I am a dynamic and result oriented professional with experience in Mass communication, Human Resource management, customer service agent and as a sales promotion manager. I am expert in developing HR strategies that align with organizational goals while enhancing employee management and performance. Proven track record in delivering exceptional customer service and driving sales growth through effective promotion strategies. Adept at building strong relationships with clients, employees, and stakeholders to foster a positive work environment and enhance customer satisfaction.

ACADEMIC BACKGROUND

YEAR

INSTITUTE

AWARD

2007-2013

UMOJA PRIMARY SCHOOL

PRIMARY SCHOOL LEAVING CERTIFICATE

2014-2018

CONSOLATA IRINGA SEC SCHOOL

CERTIFICATE OF SECONDARY EDUCATION

2019-2021

UNYANYEMBE HIGH SCHOOL

ADVANCED CERTIFICATE OF SECONDARY EDUCATION

2021-2023

TUMAIN UNIVERSITY OF DAR-ES-SALAAM

BACHELOR DEGREE IN MASS COMMUNICATION

WORKING EXPERIENCE

YEAR

PLACE

POSITION

2022-2023

INFINIX COMPANY

CUSTOMER SERVICE AGENT

2023

INFINIX COMPANY

SALES AND PROMOTION MANAGER

LANGUAGE SKILLS

LANGUAGE

READING SKILLS

WRITING SKILLS

SPEAKING SKILLS

KISWAHILI

EXCELLENT

EXCELLENT

EXCELLENT

ENGLISH

EXCELLENT

EXCELLENT

VERY GOOD

OTHER SKILLS AND KNOWLEDGE

Driving

Computer skills

Public relations

Social Media managing

Digital marketing

HOBBIES

Music listening and singing

Movies watching

REFEREES

SIR. KASSIM JUMA AMIR

Human Resource manager at VETA

DAR ES SALAAM.

PHONE: 068*-***-***

HADIJA CHUMA

Business woman

MOROGORO

PHONE: 067*-***-***

CERTIFICATION

I, Abdallah Julius Chuma hereby certify to the best of my knowledge that the information provided are correctly describing me in personal of my qualification and experience.

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