Customer Service Inventory Control
Resume:
NICOL WALKER
CONTACT
******.********@*****.***
Brooklyn, NY 11236
SKILLS
Handheld scanner operation
Records management
Order picking
Warehouse operations
Paperwork preparation
Forklift operation
Inventory documentation
Safe driving
Customer service
Adaptability and flexibility
Time management
Loading and unloading
Computer skills
Language proficiency
Reliable and punctual
Outbound and inbound calls
Verbal and written communication
Adaptability and dependability
Relationship building
Call center operations
Script adherence
Teamwork and collaboration
Positive attitude
PROFESSIONAL SUMMARY
Dynamic and results-oriented professional with extensive experience at UPS, excelling in inventory control and records management. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in operating handheld scanners and adept at time management, ensuring timely deliveries and accurate inventory reporting.
EXPERIENCE
September 2024 - December 2024
Feeder Associate
UPS, Bayonne, NJ
Oversaw inventory control processes and operations.
Maintained accurate records of inventory supply levels, orders, and deliveries.
Prepared inventory reports for quality control and data reconciliation.
Monitored inventory data accuracy including cycle counts, stock transfers, physical inventories and on-hand balances.
Conducted daily analysis of inventory levels to identify discrepancies between expected and actual stock levels.
January 2021 - December 2023
Delivery Driver
Uber/Doordash/Amazon/, Houston, TX
Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
Managed multiple tasks simultaneously while delivering goods within specified time frames.
Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
Maintained set routes and schedules to meet customer expectations.
September 2020 - November 2022
Telemarketing Agent
Harte Hanks Inc, Austin, TX
Provided accurate information regarding pricing, promotions, product availability.
Demonstrated excellent communication and customer service skills while successfully handling inbound and outbound calls as a Telemarketing Agent.
Handled difficult customer inquiries promptly and professionally.
Recommended changes to existing telemarketing strategies based on insights gained from customer interactions.
Ensured that calls were handled in an efficient manner according to established guidelines.
EDUCATION
August 1988
High School Diploma
Excelsior High School, Kingston Jamaica W.I
CERTIFICATIONS
HASC
TWIC
REFERENCES
References available upon request
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