Front Desk Customer Service
Resume:
Emanuel Kirkland
Bladensburg, MD *****
***************@*****.***
Professional Summary
Organized, hardworking professional looking for a growth-oriented position. Authorized to work in the US for any employer
Work Experience
Residential Advisor
Woodland Job Corps Center-Laurel, MD
July 2022 to July 2024
Monitor daily activities of students entering the dorm. Hold roll call meeting, small groups, monitor each wing of the dormitory, complete case notes, incidents reports, mentoring. Prepare rooms for new students.
Securtiy Officer
PChange Protective Service-Temple Hills, MD
January 2016 to June 2019
Monitoring front desk and CCTV Camera, patrolling apartments building, writing incidents reports,provide personal services to guests or visitors, Welcome visitors and check their identity if necessary. Ensure visitors go to the right person or department. Deliver packages to residents once it arrives on property, Providing information such as leisure activities. Provide business services such as shipping packages and assisting with printing needs, Manage guest complaints,
perform basic administrative, secretarial, or reception duties. Education
High school diploma
Keystone Job Corps - Drums, PA
May 2002 to August 2003
Skills
• Hospitality
• Customer service
• Conflict management
Certifications and Licenses
Driver's License
CPR Certification
First Aid Certification
January 2024 to January 2026
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