Data Center Network Operations

Camden DeJong

Phone:970-***-**** Email:*************@*****.***

SUMMARY

• Bachelor of Science in Computer Science (2016)

• 7 Years Network Operations Center (Data Center Operations) experience including 5 years supervising

• Excellent computer hardware and software troubleshooting skills

• Wide variety of experience with computer hardware and software problems

• Working knowledge of operating systems, office, and creativity software

• Extensive collaboration with multiple teams to solve unconventional problems

• Vast knowledge of current hardware and software on the market

• Vast knowledge of IT practices working various IT jobs dating back to 2006

• Technical writing skills developed working in Network Operations (100+ process guides written)

• Familiarity with various AI models, LLM, Image Generation (ChatGPT, Stable Diffusion, MidJourney, etc.)

• Familiarity with prompt engineering for AI image and language models TECHNICAL SUMMARY

Software

• Operating Systems: Windows (XP, Vista, 7, 8, 10, 11, Windows Server 2003/8/12/16) Mac OS X, Some Linux experience

• Network/Data Center Monitoring Software: PRTG, Nagios, DynaTrace, APC Monitoring

• Microsoft System Center Suite; SCCM, SCOM, SCVMM

• Virtualization: HyperV, VMWare, VirtualBox

• VPN software: Windows Server 2008, Teamviewer, Cisco VPN/Anyconnect

• RMM Software: Ninja RMM, Datto RMM, Teamviewer, AnyDesk, Many other remote solutions

• Programming: C#, C++, Java, PowerShell

• Quick understanding of proprietary software

• Network administration, maintenance, and security Hardware

• 7 years of experience working in a medium sized data center with a virtualization focus

• HDD, SSD, Main boards, Processors, RAM, Video Adapters, Network Adapters

• Printers, Scanners, Cameras, Network Setup, Network Printers

• Experience with setting up, configuring, troubleshooting, repairing, and replacing all above hardware CUSTOMER SERVICE (TECH SUPPORT/IT)

• Keen customer service skills developed while working as a tech support representative, installation tech, customer service representative, and network operations tech and supervisor

• Taking special requests, and fulfilling them to customer satisfaction

• Taking tech support calls, troubleshooting and solving the problem

• Helping customers understand computer systems and peripherals

• Taking tier 2 and 3 tech support calls and solving non-conventional problems with proprietary software or customer computers software or hardware.

WORK HISTORY

Technology Support Analyst Woodrow Technology Solutions, AZ 03/2024 – 10/2024 Enterprise Network Technician Lumen Technologies,Denver, CO 07/2022 – 04/2023 Network Operations Supervisor Factual Data Holdings, LLC, Loveland, CO 03/2013 – 06/2020 Service Desk Agent IBM, Boulder, CO 10/2012 –03/2013 Tech Support Telenetwork, Loveland, CO 07/2010– 03/2012 EDUCATION

Bachelor of Science in Computer Science College America, Fort Collins, CO 2012-2016

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