Information Technology Customer Service
Resume:
RESUME
Alan Lavell Alexander
Suite C-18
Carrboro, N.C. 27510
***************@*****.***
OBJECTIVE
My objective is to obtain a position as an information assurance professional, computer
network engineer, or cybersecurity analyst with a focus on security.
PROFILE
As an Information Technology professional with the skills, knowledge, and proficiency to support, secure, troubleshoot and design key elements of the information technology infrastructure, I can support websites and networks in organizations ranging from business and government to healthcare. I can provide leadership as organizations provision, operate, protect, and defend their information technology assets.
EDUCATION
Strayer University
June 2022 to March 2025
Master of Business Administration (MBA)
Graduation: March 2025
Strayer University
June 2020 to Dec 2022
Master of Science in Information Security and Assurance-Cybersecurity
This advanced field of study prepared me with state-of-the-art techniques for
designing, securing, and implementing networks. The Master of Science in Information
Security and Assurance program prepares cybersecurity professionals to provide
leadership and help organizations provision, operate, protect, and defend
information technology systems.
Graduation: Dec 2022
Strayer University
August 2017 thru June 2020
Bachelor of Science in Information Technology with emphasis on Networking
As a Graduate with the Bachelor of Science in Information Technology degree, I
possess a strong combination of technical skills, knowledge and practical, hands-on
expertise to support an organization’s technology infrastructure and the people who use
it.
Graduation: June 2020
CERTIFICATIONS
CCNA 200-301 Cisco Certified Network Associate *
CCNP Security 350-701 SCOR*
TECH SKILLS
Microsoft Office 365
Wireshark
PuTTY
Dia
NFAT
Windows Server (PowerShell)
Nmap
Visio
WORK EXPERIENCE
AT&T Call Center Technology Sales and Customer Service
Jan 2015 thru Jan 2022
Demonstrated polite and professional phone etiquette while assisting customers with inquiries and resolving issues associated with data networks and ATT Managed Internet Service. Coordinated with IT personnel of small to medium-sized businesses on VPN, firewall, and Multi-Protocol Labeling. (MPLS)
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